Theaterhotel & Suites Wien

We have had a wonderful stay at this hotel. Our room was perfect and very clean and the beds were comfy. Most of all I appreciated the staff and their fantastic support, Miloš at the reception was so kind to lend me a jacket since my coat was stolen on New Year's Eve and, thanks to his kind gesture, I could enjoy the night out with my family. We will be back for sure when visiting Vienna again for a longer stay.

all exept hot water was very good

The only problem was deficit hot water at shower - not all the time water was hot enough

Really is a very nice hotel located in a great neighbourhood of Vienna. Good public transport connections - although the hotel is within walking distance of most of the major attractions of the historical town centre so you only really need the public transport to get to and from main station or to visit sites a little further out. Plenty of good cafes and dining options also within walking distance. The theatre next door is lovely and I took the opportunity to go see a play there. The hotel staff were very friendly and helpful. My room was comfortable, very clean and quiet. I also liked the theatre-themed decoration and furnishings of the room. I was super happy the whole time - really felt at home during my week there and I will aim to book here again for my next stay in Vienna.

N/A - I liked everything.

Amazing big room Staff were very nice Billiard table Good breakfast Very clean The location was good But line U2 is under construction So nearest Ubahn is 10 minutes walking instead of 4 minutes walking from Rathaus station which is closed due to the construction There are trams as well If Rathouse station was opened I would rate the hotel 9

The location was good But line U2 is under construction So nearest Ubahn is 10 minutes walking instead of 4 minutes walking from Rathaus station which is closed due to the construction WIFI reception in the room wasn't that good TV channels only on german

The staff everywhere, but especially at the reception were always extremely friendly and helpful and made us feel like we are at a friend's home. Our room was warm and cozy, clean, spacious, renovated. The location is really good, close to the main Christmas market (Rathausplatz), and the Hofburg and main museums, yet in a cute traditional neighborhood that makes you feel a local. Bonus round? The pool table near the lobby :-)

Nothing was to our dislike. Even a couple of things that could be offered by the hotel, you know them beforehand, and the location offers solutions. For example there is no stocked mini bar, but next door you have a super market. Or no restaurant, but breakfast is good and next door is a pizza take away place and a magnificent and really traditional restaurant.

Check-in was easy. The room was quaint, clean and accommodating. The staff was extremely nice and the breakfast was outstanding. The Philippine lady tending to the breakfast buffet never stopped cleaning and restocking and was most friendly. Nearby transportation by the Viennese tram is very convenient. The best way to use the tram is by downloading the WienMobil app and prepaying.

Parking is a brisk 10 minute walk from the hotel. The place may be understaffed since the breakfast lady was non-stop attempting to have everything restocked and cleaning used tables while attending to the additional wishes of the guests. The elevators were extremely slow.

The hotel was extremely clean and location is perfect! The staff was amazing especialy the Serbian receptions who was very helpful and kind.

The hotel is very well located, just a few minutes walk to the rathaus, and about 10mins walk from the historic centre or the museum's quarter. There is a tram stop just 1 minute away and trams pass every few minutes. The rooms are nice, clean and cozy, we were upgraded to a superior standard room. There was a lovely choice for breakfast. The staff were super helpful.

There seemed to be a problem with the heating and more importantly the hot water in the shower. We could never get the heating to work as it should (it would switch off on its own but maybe we just don't know how to use it.) And In the shower there was only enough hot water for 1 person (5mins max shower) and then it would go cold. Also house keeping didn't replenish our coffee in the room, which I believe should be refilled if it is being used.

Old town location near the Rathaus. We enjoyed an excellent suite with air conditioning. The staff was very courteous and friendly! Besten Dank Herr Miloš!

Nothing

We spent 4 nights (end of Sept) at this wonderful hotel , conveniently located, close to the town hall and parliament, short distance to Hofburg pallace and city center (max15 mins walk). The room was very clean and also the hotel. The hotel provides its guests with 2 bottles of water and coffee for for the first day, but there is a coffee machine we used afterwards and bought our own coffee. There is a small kitchenette but we haven’t used as we spent the days visiting the city. The suite was very spacious and the temperature in the rooms was perfect. it was really nice returning to a warm and cozy place after walking many km in the city. Very comfortable bed and sofa. Apart from the cleanliness, another thing that makes me want to return to this place is the personnel. Ivan (front desk) was amazing, very polite, kind and friendly. He also recommended us a very good restaurant close to the hotel. He made our stay to this hotel great. Thank you Ivan!

More a recommendation than something I disliked: it would be good if the hotel offered slippers as well.