Shangri-La Harbin

The location is relatively convenient, close to the river. The staff are warm and friendly. The bed is comfortable.

The facilities are outdated, the room's hardware is old, the room is too small, there are long waits for breakfast seating, the breakfast is repetitive with no variation, and one has to stand in the bathtub to shower.

Upscale hotel with charming staff and good facilities. We had a horizon room with club access, definitely worth it. I do have one suggestion. That some benches in the luggage trolley area would be useful in order to put on ice spikes onto our boots for the ice festival. They could damage the flooring if I wore them indoors.

great helpful staff, especially the concierge Bruce and the buffet manager who even speaks French. The location is great, very close to the river and short drive from major touristic locations.

the bathroom a bit old.

This hotel is on the bank of the Songwa river, which is an excellent location to explore Harbin. Nice facilities and friendly staff make staying here a very pleasant experience.

The rooms with the river views are much nicer that the street view, so ask for river view

Everything in order.

We used Horizon lounge and when we came to dinner one evening at 18.30 the food was gone and it lasted long before new supplies arrived and we could proceed with dinner. Number of people with good English language should improve.

Nice breakfast, good location, close to sightseeing and river, comfy bed and pillows. Helpful and friendly staff.

Too many cars were parked at the entrance. Was not very comfortable to get in/out of the taxi.

They always replenish and clean the room everyday.

We went in winter. There was no AC, only heater. It was very hot. Though they provided a fan on my last night when I called.

Very good location, close to the City. The staff was very friendly and supportive. For example the Concierge Bruce organized to get a PCR Test for us without needed to go to public hospital. Also if we had any requests, the team and management from the hotel was always supportive and tried to help immediately. Thank you!

The staff was absolutely amazing. Friendly and so helpful to accommodate us especially want to thank Alan Wang and Charly Xu for helping me and my friends specifically spending a while trying to get us rooms on the same floor. Thank you! The hotel had great view and not far from the ice festival area if you take a taxi. This is the perfect hotel for our stay.

The breakfast did lack a little western choices but was not terrible. The second day manager was really on it and could tell the food was better.

Place is clean, exceptional service from the breakfast team and concierge was very helpful

Nothing that we didn’t like