Hotel Castellum

Good location, right next to the city park and in walking distance to the downtown. Nice and cozy room and very nice and new bar downstairs with summer terrace. I recommend it to all and will definitely come back again.

No kettle or coffee machine in the room ! Why ? It is a must for hotel in this look or category and it costs nothing in fact but creates different level of comfort ! Especially in case you have no option to order any beverage after 11pm in the hotel. Time to fix this!

Breakfast was good, but during our stay, there was a day that we had to leave early in the morning and according to the reception staff it wasn't possible to have breakfast before 07:00 am. We understood, so we asked for a lunch box for the next day and were told that yes, it would be possible. The following day we received the lunch box, which was not very good, because the bread did not seem to be very fresh, but that wasn't the biggest problem for us to be honest. Considering that it was only 06:45 am, or a quarter to 07:00, and we noticed that breakfast was ready to serve, we asked if it would be possible to just have a coffee, but to our surprise, we were denied on the grounds that they could only serve after 07:00. I couldn’t believe it, it was just a coffee, we were not going to eat because we had our lunch boxes, but OK, we believed the receptionist and tried to understand. However, the next day, we also had to leave a bit earlier than usual and decided to go downstairs to have breakfast at 06:55 and to our amazement, there were already guests having breakfast at 06:55 am, and considering what was on their plates, they must have stated eating at least 5 to 10 minutes before we arrived. Meaning that they were permitted to sit down and enjoy their meal at least at 06:45 am, the same hour that we wanted to have a coffee the day before. Obviously, we were surprised, offended, and upset, because the day before we had been denied the same privilege. I say privilege because obviously breakfast was being served to these guests before 7am, the time indicated for breakfast to be opened by the receptionists. Sorry, but I couldn’t let this situation go by without commenting.

I didn't like being treated differently from other guests, for reasons mentioned above.

Good location, quiet room. Close to city center. Modern look of the rooms and friendly staff.

Airconditioning was not working properly in the room. It never really got cool. This is a problem as some topfloor rooms are under the hot roof. Shower could use some cleaning for mold on the edges. Breakfast food it self was good but the LOUD music and TV news channel playing at the same time is not enjoyable at all. Felt like a disco! There is plenty of space but the waiter wanted us all to sit on top of each other. I told him unacceptable, COVID is not gone and you are packing people already on top of each other while there is no need. They are open to external people enjoying breakfast which makes it even more busy. Evening no restaurant but bar is open.

It’s so clean, so close to the garden and the market. Good stuff.

There is no king size bed, because when they are close the bed together, one of the mattress up and the other one down so I didn’t feel comfortable sleeping on the bed

The room was very nice and clean, the bed was comfortable and the bathroom had both a shower and a bath. The breakfast was very good. I only stayed for one night and I forgot a shirt in the closet of the room, I called the hotel and the staff was very nice, they located my shirt and send it back to me free of charge.

Bicycle storage, good breakfast, nice design.

The room was hot upon arrival. They could turn on the air conditioning before the guest arrives. In a superior room of a 4-star hotel, I would expect a coffee kettle and makeup mirror. Narrow beds. Due to the very busy street, the balcony was unusable.

The breakfast and the location were great, the room was nice and comfortable enough.

A gripe that I have generally with hotels is the quality of the pillows, my neck hurt for the next two days after sleeping on a pillow that was essentially the same depth as my palm.

Modern hotel located in a beautiful scenery in a park next to the Čakovec castle. Walking distance to the city centre and the train station. I was impressed by interior design of a breakfast room where breakfast was served. Very colourful and eye-catchy served food. Breakfast was delicious with a variety of cereals, fruits, cheeses, salamis, bacon, egss and local juices served. Hotel has also fitness area and massage option. Receptionist guy is very hospitable and wiling to help.

The whole place was spotless, and staff were lovely- especially Tina on reception who went out of her way to give great customer service!

It would be nice if the restaurant was also open for dinner - not a complaint but it would make the hotel perfect.

Great location near Čakovec Castle and city center. Very modern, clean and spacious rooms. Very kind and helpful staff. The breakfast was very tasty with lots of options. Big parking.

We stayed only one night. It definitely deserves a longer stay.