Hôtel Novotel Valenciennes

I have stayed at this hotel before and was already well impressed with the family friendly atmosphere and many play options for my 4 year old son. This time was travelling with our family dog and was really impressed with the reception of the dog. Not only where dog bowls already prepared in our room, the dog was treated like royalty. Access more or less every where on the leash. Water served to him while we where having dinner. Room located on the bottom floor, so he did not need to climb stairs, when we wanted to go for a walk. Also the offer on kid games, block building corner and many outside games really make it a dream place for kids. A small game as a present for my son on arrival is also a very nice gesture. The location close to the highway in the north of france make it a perfect mid journey stop. On top of that the breakfast buffet is large and has very good quality products. The restaurant has a great choice as well.

The hotel is amazing for families with really thoughtful extras, such as board games in the bar, table football games, even a reading book for children and a bookshelf for adults. It was lovely and clean, downstairs was very modern. The rooms were large and super clean, but a little dated. The concierge/ receptionist was a wonder. She gave us a fabulous welcome, and really looked after every single guest. Breakfast was brilliant

The room was sweltering and we couldn’t open the window because of having a child in the room. To be fair there was a heatwave in France at the time of our visit, it was 30’c outside, but it was 34’c in our room and there was no air con. So a uncomfortable night for anyone that struggles with heat. Luckily it didn’t bother half of our group

The rooms were comfortable. The lady at the desk when we arrived was very friendly and helpful. My mother is disabled and she changed our rooms to the ground floor instead of the 1st floor seeing my mum struggle to walk up the stairs.

No lift in the hotel. The room was very warm and no instructions on how to adjust the temparature. Some of the dishes on the food menu do not have descriptions on what they contain.

I very much liked the pleasant and helpful staff. I liked the large parking place. I also very much liked the fact that there were plenty of electric car chargers.

The bathroom and some room furniture were quite warn, but then again I could see that they were renovating some of the other rooms which probably will have solved this problem by next time.

Super friendly staff, very comfortable bed with amazing sheets. Location was great for my purpose and close to the motorway. Nice little village within walking distance. Great restaurant with fantastic service. And the water machine was such a welcome addition.

It looks a little poor from the outside - but it really isn’t!

very cool lobby area with kids place area and a welcome amenity check if staff went beyond expectations explaining some details of my booking and how needs to be done next time but totally helped this time to keep things smooth

A/C is controlled by master and cannot really make room cooler even if it gets hot overnight

Very good hotel to stop at for charging your Tesla and also get a good night sleep. Very nice to take swim in the pool after a long day on the road. The breakfast was evcellent and the staff friendly. The room was well equiped with tea/coffee and bottle of water. Good value for money.

Everything was perfect for this kind of hotell-no complaints

The room was excellent, it is a bit noisy from the nearby motorway. However that was the reason we choose the hotel as it is easy accessible and ideal for an onward journey. So no complaint and ok after we closed the window. The staff is very helpful and multilingual. Food was absolutely excellent.

I cann`t think of anything.

Uncomplicated, efficient room with a comfortable bed. The restaurant served very decent food and the service was good. Not the cosiest of table layouts, but quite OK.

It wasn't possible to turn down the heating in the room.

many possibilities to be active with kids, eg badminton, boules, table tennis, football and swimming pool. Good restaurant. perfect location for a overnight stay when traveling south or west in France.

service a little slow in restaurant