Suryauday Haveli - An Amritara Resort

Breakfast was fine, I have had better. there wasn't selection of fruit juices and I do not think it was freshly squeezed. You were offered the drink by waiter. Poor selection of fresh fruit not cut up. No apples. Location great on the ghats but access difficult. Hotel said when I left that on arrival they would have sent porter to collect luggage but I was not informed prior to arrival. My guide dragged my luggage over the difficult terrain not good for the suitcase.

Knowledge of activities offered by hotel. I only found out about the hotel boat because guide enquired at desk. There might have been other activities in the hotel. I saw various people having drinks in the courtyard which seemed like a drinks reception.

Boutique property of the Royal Nepali family has been converted into a beautiful hotel. The hotel is located at the Shivalaya Ghat and has a private steps leading to the Holy Ganga. The courtyard is well situated. The best part of our stay was the staff of the hotel. Courteous, helpful and always welcoming. The food is also amazing. This is a gem of a find. If your purpose is to go to the temples, ask for Sanjay. The hotel guide is awesome and will arrange for everything including wheelchair access should your party need one.

WiFi is definitely an issue.

The location was perfect, along the river Ganga making it super accessible to walk around the Ghatts. The breakfast spread was also really good and the staff were super helpful in ensuring we had a good experience while stating there.

The walk to the hotel especially if you have luggage, although the hotel staff were really kind and efficient in providing the service of carrying the luggage from wherever you are parked to the hotel, this means managing it by coordinating it with them in advance. Worked for us but need to be aware of this.

Overall good location with easy walking along the River. Building is well-keep with a great rooftop patio to enjoy the Ganga River view. The air conditioning in the room was great.

I would not recommend paying the extra cost for the River view room because the window is very small and located at waist level, which means you must sit down in front of the window to look out. Note that the hotel restaurant only serves vegetarian dishes and no alcohol (meat and alcohol are very rare throughout the city).

The location is amazing (right at the Ghats of Varanasi). The place was clean and well maintained. The food was excellent in both quality and taste. The staff were friendly.

Not much. Just that the additional facilities like boat and guide (set up in collaboration with the hotel) seemed a little pricey. But otherwise the experience was good.

The staff is excellent and makes an enormous effort to make your stay comfortable. Full marks to them for their efforts. That's the only reason I'm rating this property well, else I would have rated them a 3. See the challenge below.

The real challenge is the Amritara Central Reservations team, which is very unprofessional. An hour before my check-in, they called to say that the room was no longer available, as there was some "technical issue and the room was unusable"!! I was very upset and told them that I was going to go to the hotel and they had to provide me with a room. When I turned up, there was no problem, and I was handed over the room. Clearly, the central reservations team tried to pull a fast one on me. Very unprofessional to say the least.

The hotel was conveniently located for our needs as we were there to perform religious rituals on the ghats. Our room was comfortable and clean. The hotel and the room had all the necessary amenities. The restaurant provided excellent food and was willing to accommodate our special dietary needs. We also appreciated the free entertainment (Indian music and singing) provided every evening. All hotel employees were always friendly, courteous and professional and they were willing to assist when we had special requests. Mr Uday, Mr. Krishna Gopal Pandey and Mr. Brahma Kumar provided exceptional service during our stay.

Cordial and polite staff. Speedy check-in process. Large and spacious rooms. Good ambience. A small balcony (with sitting space) over-looking Ganga river made for some great views. Food was good. The Guide provided by the property - Sanjay - was very helpful and knowledgeable.

The rooms on level 2 do not have large windows. Rather, they are small and rectangular and lower. The windows are all on level 1 only.

The hotel facilities were interesting. You have dinner surrounded by a giant tree acting as a roof, the rooms are absolutely massive, clean and well maintained. Staff was friendly and helpful.

Again, the restaurant was vegetarian only. While the food is amazing, I find it hard to feel full without eating some meat, Wi-Fi did not work in the room.

Great service. Especially Krishna Gopal from front desk was very helpful with my requests. Good location! Comfortable rooms and fantastic views of the Ganges!

The approach to the hotel is not through boat as mentioned in their ad. 5 mins walk through streets of Varanasi to reach hotel. Breakfast was ok. Not many options. Caters more to foreign tourists. Not many local dishes.