Holiday Inn & Suites Jakarta Gajah Mada, an IHG Hotel

You know, I travel a lot, and this hotel can safely be called the best. And first of all, it is the merit of the staff. I have never met such kind, sympathetic, attentive professionals in their field. Our flight was delayed so we arrived late. But we were greeted so warmly and cordially that the bad mood immediately disappeared. The staff gave us a room to suit all our wishes. The room was so big but cozy with a very nice view. Separately, I want to note the breakfast. It was amazing, such a large variety of different dishes, all delicious and very beautiful. The staff is so attentive that they remembered us, every time they advised delicious dishes and wished good morning. Special thanks to Chef Jimmy, when he found out that we had the last breakfast, he gave us hand-made sweets. It was very nice, thank you again. I also want to thank Bella at the reception. She went above and beyond to help us when we realized we had lost one thing. We were delighted with the hotel, with Jakarta, and especially with the people around. You are in our hearts forever.

Everything was so perfect that I can't believe it happened to me.

Super friendly hotel with scrumptious breakfast. The cleaning team does a very good job of maintaining the room's cleanliness. The location is very convenient as well as it is situated next to a shopping mall and within walking distance to the famous Chinatown.

The construction work opposite the hotel disturbed our walking experience along Gajah Mada Street and often caused traffic jams in front of the hotel. Breakfast could be a nightmare as well as there could be not enough seats and you will struggle to find a place to enjoy your meal when you start your day.

Excellant Hotel for the money. Staff and breakfast Outstanding. Couldn't ask for more in regards to those matters

Negatives are principally due to the current works on the road outside, which disrupt traffic significantly. In the future the hotel will benefit greatly from being located near to a metro station, but for the time being the work taking place building the metro is a big negative. The other one was getting a 'nonsmoking' room, but the smell of tobacco lingers from previous guests. Only a mild annoyance for me, but others may be more fussy.

The staff is very friendly and helpful. The bed is very comfortable. The room is clean. It is very close to china town and also to the old town area. What I liked the most was the breakfast as it had everything you need from international to Indonesian options. Overall, it is a very good place if you are visiting Jakarta for tourism.

We booked a non-smoker room. However, there was a smell of cigarettes in the room, so we had to turn on the AC the whole time there to keep that smell away.

Besides the great location (located close to Chinatown and Kota Tua) and perfect acces to public transport ( bus stop only 2 minutes away), the rooms, breakfast and hospitality of the entire staff is what makes this a fabulous hotel to stay at during your visit in Jakarta. Thanks to Jimmy, Risma and Yudi we already decided to return here for our layover from Bali on our way home. Just for one more time..

Everything was great, Super nice polite and professional staff, the breakfast was impeccable. There was nothing more the staff could do to make our stay more enjoyable. The hotel overal stands up to the standards you would expect and even more. The only thing was with the bedding as other reviews pointed out. I suspect dust or small particles, caused me to have an allergic reaction and runny nose and difficulty breathing. I hope they resolve the issue as soon as possible and we would love to stay again.

Bedding was dusty and caused allergic reaction, I would advise guests with asthma or other respiratory illnes to keep an eye on it and contact the staff if this becomes an issue. The menu fell a bit sort in the restaurant since they didn't have everything available, but the breakfast was offered a huge choice of meals.

Truly great hotel with big rooms and a relaxed pool area on 8th floor. There is a bar at the pool, perfect to chill-out after doing some sightseeing. Very kind staff helping with everything. Highly recommended.

It's just 15min walking to Kota Tua, but the "sidewalk" is a bit challenging. Nothing much around, Chinatown is barely worth it. Dharma Bhakti Temple is just 5min away, good for a quick visit.

The location was convenient for visiting China Town and easy to get to other areas. The pool was big and pleasant (yet more beds would have been better). Service by staff was lovely. The bed was super comfy!

Disappointed my room was not serviced when I was out for the whole day, with housekeeping coming when I was getting ready for the evening. Breakfast was also mostly cold.

The room was big and very comfortable ! loved the bed and the stunning view over the city. you can even watch sunset from the room. The staff at the lobby was also super friendly and helpful.

The location isn’t ideal. Far from the airport (45min) and far from the city center too (30min). The breakfast was disappointing compared to the quality of the hotel.

The best breakfast I ever experienced in a hotel. There was everything, from continental to sushi. The room was super clean and had an amazing view on the city. The swimming pool on the roof is unmissable. Overall we had a great stay.

When we left the hotel at 3.30 in the morning, the janitors had used some heavy anti bugs spray in the hall. It was highly toxic and my girlfriend inhaled it and had a heavy asthmatic attack. Very dangerous!