JW Marriott Hotel Jakarta

Lobby is not comfortable because it is not air-conditioned. Executive lounge food is very poor. Location is not next to shops & restaurants. Other than the 3 items above, everything else was wonderful. The staff were very friendly & helpful. The room was nice & comfortable. Needs updating though, if I am being picky. The buffet breakfast was a huge spread. All in all, we enjoyed our stay in Jakarta with friends.

Air-conditioned lobby. Room updating. Better food at the Executive Lounge.

Excellent customer service! Staff was very attentive, professional, friendly and speak good English. Beds were very comfortable, great restaurants and Amenities. There is indoor kid’s playground in the spa near gym area.

The pool can do with some improvements. A step around the wall of the pool would make it safer for younger kids (who are too big for the baby pool section). A bigger pool for lap swimming and warmer water would be nice too.

The hotel is in a good location in the city. The staff are very courteous and helpful, we had a nice extension of the stay. The Little India restaurant is really nice with very tasty Biryani and butter naan. The waiter in the restaurant was very understanding and offered good guidance.

The Toilet is old model, better newer designs as well as the TV could be modern and large. We didn't get interconnecting rooms with my kids, but we were given next door rooms.

I had intimated during booking that my wife is allergic to onions and garlic and consumes vegetarian food (no egg, fish or meat). I must complement the staff and chefs to be already informed and served her specially made food that was having variety of cuisine and tasted fantastic.

The hotel is clean and have comfortable beds, very nice staff and helpful. The food from the Indian restaurant was very tasty and nice. They have a small and cute pool and the spa treatment is very nice.

The location is far from the attractions and big shopping malls. The toilets are a bit old, and they need to renovate the hotel to bring to a top standard. The quality is generally acceptable.

Location since it’s just walking distance to the event we supported. Japanese Restaurant was very nice my guest enjoyed so much the peaceful and very nice and professional staffs.

The pillows are too soft that it caused me stiff neck. But maybe it’s also my sleeping position. But it’s not really a good support for my head and neck.

The location and the restaurants in the area. Hotel is very clean and spacious, the upper rooms have a great view. Staff is helpful and breakfast amazing

The only minus is the rather unimpressive pool with a terrace. You would expect something nicer for a 5 star hotel

Staff is cery nice and friendly. Wide selection of breakfast and it tasted good. Room is comfortable and just the right size.

The wifi did not work on my laptop

The rooms are large and comfortable. The breakfast selection is amazing, the restaurant food and service was great The entire staff were very helpful

There’s not a lot bars and restaurants in close proximity

the service staff from bell boy to reception to housekeeping - every single staff was trained to make you smile and provide you with fabulous hospitality! even the bell lady opening the door knew my name and greeted me personally! how brilliant is that!?

nothing!