Hotel Plaza

Hotel Plaza is very well located if you're looking for something not so expensive and easy to get in and out from Venezia. Landing from VCE you can take the ATVO Express bus, which drops you no more than 3 minutes from the Hotel. It's a bit expensive but it's worth. Takes around 20 minutes and costs 10 euros per person per direction. If you buy online, you can also schedule departure and return which saves you some euros. Don't waste you time by getting to Venezia by trams or buses. Regional trains leave the Mestre station almost every 10 minutes, which is in front of the hotel, you really just need to cross the street, for 1.45 euros per person each direction and takes around 10 minutes to get to Venezia. The hotel also has good restaurant, which was our pick for the first night since we were pretty tired. They didn't mention here in Booking, but while there might not be an electrical kettle in your room, you can request hot water in that same restaurant from 6AM to midnight. You also have a supermarket 5 minutes walking from it which has a lot of options too. All the short interactions we had with the staff were always courteous, in well spoken English or Italian. One thing worth mentioning, but I'll not mention as a con, because I also didn't pursuit to change it, but the pillows were really hard. The bed itself was comfortable, but the pillow was like sleeping on a tree's trunk. I could/should ask for something softer, but after 6 hours of taking pictures and enjoying Venice, a good part of my body lacked skills to communicate and I just wanted to sleep, which I succeeded too. The breakfast is good. Nothing special, but nothing wrong with it at all. You get pancakes from a machine, croissants, cake and some hot food as well as coffee (duh!) and juices.

The area looks a bit unsafe, but it's a busy train station, you would expect that, which also leads to a bit busy and noise environment, specially the units facing the station. The trains themselves are not the problem at all, but people talk outside the station until late and it's also an important bus station filled street, lots of bus sound through the night. The lack of an electrical kettle or some coffee machine is a bit annoying. The shower layout is a bit weird. It's made like a corridor, within the bathroom of course, but too far from the lights from the ceiling. Having no source of light in the shower was a bit uncomfortable.

We chose the hotel as a base for our trip to Venice. The train station is literally across the street, but it doesn't disturb in any way, the rooms are quiet. Breakfast was ok as for the Italian standards). Nice staff. Comfortable beds, quite large room and bathroom + separate closet, which is useful for a longer stay.

Check in took a very long time :( Too bad the hotel doesn't have its own parking lot, or at least an agreement with one of the nearby places.

Friendly staff. Good breakfasts.

Parking is far to other places. And they double charged me for the parking. We paid in the reception and cannot get out of the garage, we have to pay at the garage gate

We never made it to breakfast because we had a horrible night sleep due to very thin walls of hearing a child cry all night and people in the next room, which was confirmed by the front desk in the adjacent room, playing loud music and screaming. The air conditioning unit is not set to be as cold as the wall unit states. I asked it to go to at least 68° cool air and it was very uncomfortable and felt the most 74°. Unfortunately, overnight sometime as well, the electricity outlets stopped working and liquids in the refrigerator went warm, our phones and devices didn’t charge and left us without great phone battery for travel to enjoy the city. We couldn’t use their hairdryer and was very difficult getting ready in the morning to enjoy our day in Venice and we had to ask them to have it fixed while we were gone. The first night there we went to go eat at their attached restaurant and unfortunately, there was a severe erratic scene from a guest throwing furniture around and Police had to come although the restaurant did accommodate our needs and have us have the food sent to the room due to my daughter scared and crying from fear thanks to that irrational person, no credit or accommodations were ever given for any of these concerns and that for management…was very unexpected. They also had a safe in the room that did lock however, there was a open hole key access sticker folded up, so I did not feel comfortable leaving my stuff there knowing that the key lock was openly available for management to have access to it, regardless if they were kind people or not (the security of of my personal properties, passport IDs and any jewelry would not have been left there knowing that there was access to it easily). Not entirely safe! I also had the family executive room (1 of the larger rooms in that hotel) and it was a wonderful size. It was very nice however, the unfortunate things that happened, I would’ve loved to enjoyed it better.

I didn’t expect the management to not be as accommodating for everything that occurred. We spent a lot of euros for that executive room. The female manager or the female guest customer service woman with blond hair was very nice about everything in conversation. Unfortunately, the gentleman who is tall with glasses made it seem as if things occur and that’s all he could do. He did tell the restaurant to allow my family to eat upstairs after we already ordered at the table.

Not knowing the area we chose this Hotel because it was close to the Railway Transport hub and easy to get there from Marco Polo Airport. The inside of the place was pleasant, it had clean modern rooms (we stayed in the Executive Nova Double double rooms - which were their best rooms), comfortable beds and plenty of space. Highlights were the large walk-in rain shower, two (2) King Sized double beds to use and the international buffet breakfast. If staying the Nova Rooms you have access to a separate Lift which services those rooms meaning there was no wait. Situated very close to the Mestre Train Station (across the Street) which gave us instant access to Venice which was 6-8 minutes away by train. It had a Restaurant down stairs if you wanted to eat in, I rated the Restaurant 7/10.

It stated that we had a 'mini bar' but it was not stocked. We asked Reception twice to rectify this but it did not happen. The Hotels WiFi did not work for 36hrs out of the 48hrs that we were there due to an outage? ** The neighborhood outside the Hotel was not the type of area you would feel comfortable walking around either on your own or with children. There were lots of homeless people and scammers that approached us looking for money or hand-outs. The streets were dirty and rubbish was everywhere. If you looked like a tourist you were targeted.

The rooms in the new wing of the hotel were exceptional. The room was HUGE and very comfortable, with lot of electricity sockets and everything you need. The location is literally in front of the train station. The breakfast was top notch, we loved it!

The room in the older wing was a little outdated. The staff made a feeling that they make the minimum effort possible for the guests... Not as nice and attentive as we are used to in other countries in Europe. It took them a long time to bring the baby cot even though we asked for it multiple times since we arrived (about 16:00, and got it when the baby was already sleeping at 21:00). It also wasn't possible to add 2 tables together at breakfast for a large family (10 people) with no real reason, no flexibility whatsoever.

The main reason for booking this 4 star hotel was its location. Hotel Plaza Venice was very conveniently located opposite Venice Mestre main train station, ideal to go to the centre and explore the island. We were in the heart of Venice to hit all the tourist attractions via train from Venice Mestre to Venezia Santa Lucia in less than 15 minutes or so. The rooms were big and comfortable. The reception staff are very helpful and very professional. We were an hour early due to our train timings and they even kept our luggage in the store room and then later on transferred it in our rooms. They also stored our luggage after checkout so that we can enjoy our sight seeing before leaving Venice. We had requested our preference for rooms to be close together during booking and it was done for us. Very appreciative for that. As we had a long and tiring day we decided to eat the local cuisine in the restaurant which is convenient located in/near the hotel. There is a McDonalds and a small store right opposite inside the train station foyer too if required.

NA, keep up the good work. One feedback would be : If possible have a kettle in the room so that guests can enjoy their tea/coffee. Thank you.

We've only spend one night at this hotel which is literally in front of the Venezia Mestre train station. The rooms were ok for this purpose. We had an issue with one of the rooms we've booked (very strong strawberry smell) but the staff were great and they changed our room to another one. The rooms (the basic ones we've stayed in) most likely need some update. The hotel itself is clean, elevators are fast and the restaurant is good for lunch or dinner.

In one of the rooms we've stayed in had only hot water coming from the shower. We couldn't properly charged our phones as there are no outlets next to the beds and not enough of them generally in the room. The breakfast is ok with the variety of choices but the quality in general should be better especially the coffee and juices.

The location was superb - directly opposite the train station and buses. This meant as we arrived from Florence we could just walk across the road to our hotel, and meant that getting to Venice each day was a super easy experience. Note: the hotel told us to buy bus tickets from the shop next door which was fine but they won't accept card so we preferred going into the station to the Tabacchi (look for a blue sign with a capital T) and purchasing from there. The reception staff were very pleasant and helpful and spoke English well. We opted not to have breakfast at the hotel purely because we didn't have a lot of time in Venice but it was an option. Luckily, even though we arrived earlier than check-in, our room was ready but the hotel had offered us prior to our stay a storage facility free of charge. The hotel also has 24 hour concierge which was a bonus because we had early check-in requirements. There are a few lifts so getting up and down was quick with no long waiting periods. The hotel looks aesthetically pleasing and is clean. Our room was a perfect size for our requirements and the bed was comfortable. The hotel provided soaps, shampoos etc which was useful and the bathroom was spacious.

The shower is a bath tub/ shower combo and it was not the easiest to use. The hairdryer provided wasn't very good and I struggled to dry my hair as after a few short minutes, it shut off and I had to wait before continuing.

Modern, comfortable rooms with card-controlled entry but with a few vintage-style touches (desk, chairs, wardrobe, curtains). Lift/elevator for heavy luggage. Mini-bar in the room with peanuts and a few drinks. Located close to the Mestre train station, which is convenient for traveling to central Venice, the airport, or other cities in Italy.

If was all fine for 1 night. I can think only of a few things that could be improved. Not enough rails/hooks for towels in the bathroom. Few power plugs. Weak but noticeable noise from the climate control system.