Best Western Hotel Principe di Lampedusa

Everything about this hotel exceeded our expectations. The location was ideal - close to everything we wanted to see but slightly off the beaten track so it was quiet. Safe area. Staff were, without exception, wonderful. They went above and beyond, always gracious and smiling. They gave us help choosing restaurants and even made reservations for us. They patiently helped me with my Italian, even though their English was perfect! Breakfast was delicious. The room was spacious, good closet and drawer space, good space for toiletries on the sink.

The floor of the shower was a little slippery.

The hotel staff were amazing , at every level , a remarkable team! They worked seamlessly together and between shifts to ensure our requests were met and attention was given to all our needs. Their positive and congenial attitude not only with the guests but with each other enhanced our stay and reflects well on the hotel. Also the hotel and rooms were kept remarkably clean and well supplied with towels etc. The breakfast buffet was also very good. The location was within close and easy walking distance to amenities and historical sites etc.

There could have been more chairs in the room … the description said there would be a sitting area but it was not set up as such. There should also be an outside sitting area for guests. The roof terrace is an available location but not set up with chairs, tables etc. Also it gets a little noisy outside between 2:45am and 3:15am as people coming from the bars etc get their motor cycles from a large parking area next to the hotel. Not sure what if anything the hotel could do about that though.

This is a classy boutique hotel with very helpful and friendly staff. Couldn't do enough for us, especially Marina. Really enjoyed staying here. Very central location for everything for restaurants, cafes and all the sights. In a lovely little square just off Via Roma. Easy walk to the train station and bus station. Lovely room, extremely comfortable bed and plenty of room to move around. Had everything we needed. Breakfast had so many options, we overindulged. Cereal, muesli, fresh fruit salad, yoghurt, ham, cheese, eggs, fresh bread as well as all the amazing delightful Italian cakes which we tried to limit ourselves on. Staff made fresh espresso and cappuccino to order. Highly recommend this hotel. Would definitely stay again if we came back to Palermo.

All good

I cannot find a single negative thing to say about the hotel: a taxi was arranged to bring us there from the airport and the driver was super-friendly pointing things out along the route. The hotel staff were extremely friendly and welcoming, greeting us by name as we arrived. Our room was superb - huge and with a little terrace we could have used privately at another time of year. The bathroom was spacious and very well appointed. Fabulous "proper Italian" breakfast of sweet pastries and good strong coffee (although there were more "Northern" options available - cereal, cheese, eggs, ham) was served between 7 and 10. As you would expect from a property in Italy, the entire building was spotlessly clean Location was splendid; just a short walk to the very heart of the city but tucked away from traffic noise in a small piazza. I could not recommend this hotel highly enough and have already sent its details to several friends.

Nothing that was in the Hotel's power (it rained!)

Perfect location in the middle of Centro Storico, in a vibrant neighborhood with lots of bars and restaurants with surprisingly high standard of the kitchen. The hotel is cosy with only 12 rooms (as we understood it). The rooms themselves are very good - we stayed in a deluxe room with a view over the local piazza. Breakfast is very good with several local specialities. The staff is very competent and helpful.

If I have to write down something less positive, it would be the skills in English which varies a lot between different members in the staff.

Great location with wonderful restaurants around. Easy to walk to destinations. Hotel was beautiful, clean and staff were wonderful. Hotel provides a breakfast that was fabulous, with such a variety. Staff helped with bus information to Mondello beach and train to airport along with restaurant suggestions. They were fantastic!!

A bit noisy at night since it is centrally located. Noise reducing earplug’s complimentary would have been great. Otherwise a perfect stay!

The hotel is in a quintessential classic building. Inside is modern as well as elegant. Clean and shinning white marble floors throughout the facility. The breakfast is excellent in terms of presentation and quality. Our staff will make cappuccino for us instantly. Every morning my husband and I would be long at breakfast, enjoying our time and the ambience.

The room and the entire environment are pampering, thus I took for granted that everything is complementary. It turned out that the bottle of Procecco is NOT. Haha, I'd expected to much.

Martina at reception was amazing. After a couple of days, we were friends. Martina even repaired our suitcase. The extension handle was bent so that it couldn't be retracted, thanks to baggage handlers. Martina repaired/removed it like an expert. It was miraculous to me since looking at a suitcase it doesn't seem possible to remove the extension handle.

No tissues in bathroom, no soap either!

Location was great, front desk staff were great. The room was huge, newly renovated with lots of windows and a very comfortable bed. The bath was large with a very big shower and everything was very clean. Parking could have been an issue but we got lucky and found a spot right in front of the building. The view looking over the square was great, however we were there on a Saturday night and there was quite a bit of noise from motorcycles in the square, although the closed windows blocked most of it.

The breakfast was fairly minimal.

The location is perfect - 200m off one of the main streets that leads through the historic centre. Steps away from amazing restaurants and a perfect launch pad to explore Palermo. Hotel was very nice, all white marble and walls that gave a very modern feel. Rooms were spacious, bed was a comfortable memory foam and AC worked very well. Breakfast was ok - mostly just italian pastries, but could order eggs of your choice. All in all, for the price, was an excellent dea

My only complaint was that our room was on a back ally, which wasn’t dirty or anything (actually quite the opposite) but was very close to other’s windows. So we had to close the shutters, which made our room pitch black and almost impossible to wake up in the morning. Some natural light would have been nice.