Surfeel Hotel Wakkanai

Really lovely hotel. We stayed a week. The rooms seaview side are fantastic, views of the sea and breakwater are amazing. Good restaurant, good cafe, with reasonable prices, souvenir shop and one washing machine, bar up on floor 12 very pleasant in the evening. Staff were very nice, especially the cleaning ladies who did a superb clean for us everyday. Beds were comfortable and the rooms were unusually spacious and tastefully decorated. WiFi signal strong and reliable. Nearby is the train station 2 min walk, the Roman breakwater, convenience store, ferry terminal 10 min walk and lots of other shops. We can highly recommend this hotel.

Nothing to mention

Surfeel was definitely one of the best parts about our staying in Wakkanai. It is only a three-minute walk from the JR station and a one-minute walk from the shore. You can see the hotel as soon as you get out of the station. The ocean view from the room was amazing and the room was spacious enough that we got to enjoy a nice coffee moment by the window when it was storming outside. The staff was very helpful, and there were English flyers in the lobby on transportation and other info. Would definitely choose Surfeel again！

I had unexpected room upgrade I think. From singe to double, but since I travelled alone I didn't see any benefit in it. Room was huge for Japanese standards, everything seemed posh and it was nice to have a place where I could park my car. First bath I could almost stretch my legs in Japan, definitely kudos for that! Also first room in Japan that didn't seem too cramped. So for me it exceeded expectations.

As expected this price for 4* hotel, something must be off. And for me, it kinda was. It might be because I stayed at more modern hotels, but this one is like travel few years back. For example it uses cards, but only to unlock the door, normally you'd have to slide them to get electricity which would also limit usage of it and also remind you to take it with you. Or that I didn't find single usb or usb-c port to charge anything. Also for me personally as a tall person, end of the mattress was too hard.

I especially liked the fact that the facilities were well maintained and clean though the hotel was probably a bit dated, everything was working and kept clean. Unlike other hotels I've used in Japan, the rooms here are big and offers the guests a lot of space.

The food served in the Ann-on restaurant was really good. A bigger space would help to immediately accommodate guests. Perhaps we arrived off-season as the other restaurants in the hotel are closed.

Very close to the train station and ferry terminal to Rebun and Rishiri islands. The breakfast starts at 5:00am which is very convenient for those who want to take 6:30am ferry. We could leave our luggage at the hotel before and after checking in. Helpful staff.

I've requested a sea view room at high floor when I did booking. But we got a mountain view room at low floor.

The breakfast buffet was so yummy as was the meals at the restaurant. The NYE dinner was unbelievable!!! We had an amazing sea view from our room. The staff left bags of fresh towels and amenities outside our door because we had the do not disturb sign up.

Loved everything.

The staff are efficient and friendly. We left for a night to go to Rishiri Island for a stay, kept our luggage with the hotel and when we returned for the subsequent night’s stay, they already arranged to put our luggage in the room by the time we checked in. The room is spacious and clean.

The pillows are flat and uncomfortable.

Breakfast was good! Room was very clean*(see below) and comfortable. Staff was great, it is a beutiful facility in a beautiful area!

Aircon in room was very weak, even with Thermostat set to 23C it was only able to achieve 27C and air flow was very low even with fan set to high. As we were leaving I figured out why, the return air filter, (in ceiling by door area) was completely caked with debris, air was unable to leave the room which makes for a very poor HVAC experience. Daytime outside temps were in the low to mid 30s C during our stay so room was stuffy and humid. Hotel maintenance needs to go room to room and clean/change these filters, their HVAC systems will be far more efficient, the customers will be happier and their electric usage will decrease.

Location of the hotel near the waterfront and the view. We were at the10th floor looking out to the harbour. It was simply stunning in Winter. Only 3min walk to the Train station and easily access other facilities even in the middle of the winter. Excellent value for money.

I had a fantastic time at Surfeel hotel Wakkanai. The hotel was immaculately clean and spacious with very kind staff, the view from my window was incredible and I really enjoyed the breakfast and thought it was great value for money.