Avani Maseru Hotel

The room was spacious and bathroom facilities were fine.

Unfortunately, I had several problems. Water drainage in the shower and the sink was literally non-existent. I had to turn off water to let it drain to continue using shower/sink. There were ants in the room, and most unfortunate that it was in bed. Balcony door is not shutting properly and the wind sound was coming through the door shell as well as the heater/cooler equipment wall-hole. It was impossible to get any food at Breakfast after 9am; the tables were full with dirty dishes and I could hardly find a place to sit.

I really loved the cleanliness of your facilities. The rooms were kept clean at all times. Well done to your ladies that kept our rooms clean. The breakfast was out of this world. Great breakfast variety. The ladies preparing the food were very friendly and the food that was prepared especially fried eggs, wow!! My wife and I really enjoyed your breakfast. The breakfast area was also well decorated and clean, everyone serving breakfast was excellent and all I saw was team work and this is highly appreciated. I will definately come back again for the third visit. Keep up the good work everyone!!!

The food and drinks prices are highly abnormal. Please price your lunch, dinner and alcoholic beverages reasonably please. I took the liberty of visiting your casino and was charged R50 a can of beer. This is ridiculous!! The more you price reasonably, the more you will attract more patrons. Your lunch and dinner is also unreasonably priced hence people will prefer to go eat outside. You are losing business to other business entities that are playing in your weakness. Trust that these comments will be taken into consideration and viewed as constructive criticism with a view of helping you to improve your service.

The breakfast was delicious with a lot of variety to choose from. The location is very central and conveniently located close to shopping malls and other facilities to make one’s stay memorable.

I was convinced with a lot of the things I experienced, it is a place that I would be quick to recommend to anyone.

I cannot say a lot as I went for breakfast with just 30 minutes into the closing time for breakfast and just grabbed a little of what was left. I guess, I was overtaken by the comfort of a warm comfortable bed such that I underestimated breakfast time. I had a warm reception of Emma at de front desk, the Housekeeper brought me 2 additional beds as it was cold - the heater not functioning well; she called the technician to look at it, it seemed it needed a major repair; then Ntate Keketso organised a new room which we were moved into; he assisted with my luggage with one of his Colleagues. Their service was very excellent.!!

Having to pay for my child's breakfast which I wasn't informed off when I booked., yet I had indicated that I would be with a child age 9. I didn't like that policy where the Hotel says a child above 4 years of age pays M165.00 for beakfast. I was expecting a slice of cake for my birthday (I had previuosly informed them) but didn't hear anything about it even just a happy birthday message....

The Avani Maseru is not taking guests at this point. I was hosted at the Avani Lesotho which is a wonderful facility, excellent facilities with lovely fews over the city!

It is a great property!

The vicinity,the meals more especially the breakfast,it was really hefty and excellent.the response of the staff was also great

Nothing really,it was all good

Everything, most importantly, their breakfast had lot of varieties. You could eat until Jesus comes back.

Nothing.

the staff were friendly and lovely. The rooms were comfortable and homely.

The gym toilets and sauna were not the best. And some the furniture is slightly unkempt.

The service I received was good from check in until check out. Breakfast was good. This is a really nice hotel to be at when visiting Lesotho.

It was very good for my work

Na