Raia Hotel Kota Kinabalu

Room service was great! Food was delicious; our orders didn't take long to be ready at all even when room service was busy (had to redial a few times during peak hours, which was well within expectations). Staff are amicable, friendly, polite, and attentive. Both room and bathroom were kept clean and tidy - and the beds! I really, really, really love the bed; the sheets and covers smelled really nice, and the pillows were soft and extremely comfortable - a perfect and inviting combination for a deep sleep. Lighting in the room was sufficient. I was there for a relative's wedding which was held in the hall - it was easy to access and the hall was huge enough to house more than 150 guests at a time (you can check with staff for max occupancy). Don't worry about the temperature outside being hot, just get to your rooms, and the air-conditioning in the rooms will cool you off right away. P. S. If you think you will want to have breakfast at the hotel throughout your stay, do consider to include the breakfast option for your room - that way you can have breakfast at the coffee house on level 1 of the hotel building.

The size of toiletries can be improved. They don't have to be huge, maybe just a bit bigger... I guess medium-sized? It was a bit of a challenge to get the soap to produce bubbles in the shower, so showering can take some time before you feel as if you've cleaned up.

Good location, easier to perform solah and safer for vehicles

My husband’s left his speak tackles in the room while we checkout but unfortunately we didn’t managed to get it back. counter staff didn’t allow us to check it

The food served in the Arab restaurant below at the ground floor was superb. Ordered the Chicken Mandy, Lamb Mandy and Hummus and they all tested great! You can even order it as Room Service and the price is affordable!

Breakfast was a big letdown, but they have improved since last time I visited. The area now is more spacious and the egg station's service has improved. The other menu are hit and miss - some OK, some not OK, but overall it is good for value.

It was the 1st time i have 3beds in a room and thats really helpful having 2 kids...with sejadah provided & water pipe to take air sembahyang...quite convenient...avail restaurant to ordee food...im quite happy...thou no swimming pool for my kids 🤭

At the reception counter..there are few staffs but seems like only 1 staff is capable to attend some issues facing by the customers...some just sit there and some seems dont know what to do

The room was very spacious. One room is almost as large as 2 rooms in most other hotels. The Breakfast buffet spread was great and delicious.

The parking area is slightly off from the hotel's main entrance. There is no cover/roofing for pedestrians crossing from the car park to the hotel during rain.

the room is so big, can accommodate my family of 4 which is quite nice.

the breakfast time is from 6.30-10.30 am. i went to the cafe around 8.30.and the food already finish. only fried rice was left. they top up after that but they took quite some time to topup the food.

Cleanliness

There was a strong cigarette smoke smell in the middle of the night and felt a bit disturbed during the sleep. Perhaps it's is something we can't control. However, Still satisfied during the stay since the room was comfy and clean.

Quiet & nearby location to JKNS

No hand held shower

The breakfast was so good. Value for money and it exceeded my expectations.

The check in time took an hour. Although the hotel had been told our arrival time.

The staffs especially room service team is very responsive n quick

No pool