Hotel del Carmen

The high score is largely because of the staff who present likely the highest degree of professionalism for a property of this type. This goes for the reception staff at check in (easy), the doorman who walked with me to the parking and offered to help with luggage all the time, the cleaning staff who made everything perfect, the maintenance who make it all look pretty, and the restaurant staff who prepare fresh breakfast al gusto, also for vegetarians. One time I was busy during breakfast time and they prepared a meal for me and brought it to my room. So sweet. I requested a room with good wifi. The wifi in the room was functional. The property is safe, 24 hr staff/security, and looks amazing on the inside. The room has a good working a/c, the bed sleeps nice, and there is a small desk. I was blessed with a warm shower on my last night. The temperature fluctuates on the other days, mostly cold or luke warm. Not sure if this can be changed. Tuxla is not everyone's cup of tea I assume. I loved the city. It's very lively, did not feel unsafe, not even at night. Lots of restaurants nearby, the main square is just behind the property. Many vendors of foods and other stuff. Easy to get to the canyon from here.

More of a tip: parking is 1 block or so away on a gated property. When you arrive by car, you can put the car on the street in front of the entrance and the front desk staff will come with you to direct you. Everytime you need to come and go by car someone will have to go with you to open the gate. Almost always someone was there within minutes. It's for security of the car and your belongings, so I understand the system.

Staff: The women at the Front Desk were SO nice and helpful. They made our dinner reservations, called taxis and in general did whatever thet coukd yo make our stay enjoyable. Location - within walking distance of Marimba Plaza, the Cathedral and various restaurants. We always felt safe. Breakfast: Delicious Chilaquiles and Hot Cakes. Nice corn muffins sold at the Front Desk were great with coffee. Rooms: We booked the Junior Suite and were glad we did. There was plenty of room and the A/C was quiet and worked well. The Junior Suites are in the front of the hotel, so there is street noise that you would not get in the Standard rooms. We exchanged a bit of traffic noise for a bit more space. The rooms were exceptionally clean, both bedroom and bathroom. The towels are a bit worn, but the hot water never ran out. A Marriott this is not, but for the price we paid and the desire to stay "local", we were pleased and would stay again.

The interior and design is pleasant, personnel friendly and helpful. My main reason for choosing this hotel was the combination of price and location. It was probably the best choice for my need, and I will reccomend it to friends who may travel to Tuxtla Gutierres.

Although the atrium like layout of the building made for a very cosy indoor "yard," this also made it a bit noisy. Everything that happened in the reseption and elsewhere within the overbuilt "yard" was very audible in my room. There was quite a bit of noise and talking when people were leaving early in the morning.

The staff was nice. They could not talk english, but via translate we made it work. The breakfast was okay. There were a lot to choose from. It startede early and was almost until noon. We booked a trip and they helhed with everything. Their tips are on spanish and NOT english. But it was a nice trip.

nice building, nice staff

no one from the staff could speak english, and we reserved the tour for Canon de Sumidero from the hotel and ended up paying 250 pesos more than the other people in the tour with us (just recommending not to book it with the hotel but by yourself) breakfast was supposed to be yougurt fruit and granola but it was really just fruit

The entrance to the hotel and common areas were really lovely. Our room was comfortable and had everything we needed. The bathroom was pleasant and modern.

We were only there one night and did not really leave the room Except for breakfast. The lock on the room was just a walk in the handle, no deadbolt. And there is no safe in the room. I didn’t really expect one but if I were staying longer in Tuxtla, that could’ve been an issue.

24 hr check in was invaluable, arriving after midnight is always a challenge for weary travelers. Breakfast included was good. Comfort of beds great. Bathroom great.

No printed menu for breakfast options - for guests with limited Spanish language skills that was a challenge.

Excellent location. A few blocks from Plaza de La Marimba. Marimba music nightly there. Lots of restaurants nearby. Liked the small hotel and courtyard. Free breakfast daily included which was good. Also had a la carte menu which cost extra. All staff members very friendly and helpful. Quiet location.

Wished there were a few comfortable chairs in the room.

The staff was exceptional, very kind, helpful, nice! Also the air conditioning and the wifi was great. It was quiet, slept easily.

The double bed was small for 2 person, but the room had 2 beds so it wasn't a problem.

it's closed to "centre" of Tuxtla, the breakfast was ok (choice from menu), wifi was good, for one night is ok

the room smelled moldy and couldnt get ventilated since the windows was directed to the patio.