Palacio Mundo Imperial Riviera Diamante Acapulco

WE LIKE THE ROOM, WE LIKED IT IS CLEAN, SERVICE IS GOOD AND EXPEDITE. THEY CLEAN THE ROOM EARLY AND ALWAYS GOT A FAST RESPONSE. THE BELL BOY SERVICE ATTENTIVE. WE LIKED THE POOLS AND JACUZZI.

THE FACT THAT IT IS NOT CLOSE TO THE BEACH. NO OCEAN VIEW. ALSO WE HAVE TO BE TAKEN TO THE BEACH IN BUS TRANSPORT. THE BUS HAS NO SIGNS OF CAUTION.

Staff is extremely well trained to handle Issues. Ms.Laura from Concierge helped us a lot with few minor issues which we had in the room.

Though there is a beach club , the Hotel doesn't have a beach access directly

The staff was super !! Jaime and Helme in the restaurantYudia in the lobby bar could notask for better service.

I was with my cousins three in a room upon an arrive there were on only two towels not enough hangers or luggage racks the safe didn't. worked the small refrigerator was old and rusty and housekeeping staff did not replenish toilet paper coffee etc had to call down to front desk also every day.

Very nice hotel clean excellent location

People staff friendly very friendly I would like to make a comment about a young man named Emilio Santiago what impressed me about this young man is that he let us know it was his first day and he made are staying amazing the young lady at the check-in counter Yvonne was her name I did not catch her last name but both members of staff made are you staying very awesome yes I will come back again and I will spread the word with all my friends here thank you

I loved all the food, drinks and service. The room was very clean with everything I could possibly need. The pool area was a delight, the hotel staff were attentive and very polite.

I didn't like the lack of activities when the weather was bad, they didn't have any planned activities or entertainment for their guests. This is somthing that needs to be improved.

Is was not clean well the sugar for coffee ☕ was not enough the water, I paid for four people and towels only for 2 people

If the facility clean better shower not clean have mold this is not good for my lungs I can have respiratory problems. Las llaves del agua y de las toallas no estaban limpias y SE supone q es uno hotel 5estrellas nesesitan estar limpias y brillantes y no estaban.

I liked the location and very big hotel with many amenities, staff was nice, breakfast has a lot of variety and the beach club is big and cool

beach club is very far, they take u there by bus which is ok… just would be nicer if it would be closer. Music in the beach club is terrible. Food is very good but they serve it in boxes to go so u don’t feel the high quality of the place

The master suite was very nice in the bedroom & bathroom area, and the bed was really comfortable. The Private Beach club great! The breakfast was superb Staff was always helpful

The other room in the suite needs a better decor and the room didn´t have a mini-bar One day they forgot to clean our room! The pool towels we got looked really old and worn It took a lot of time to do anything at reception, because of the queues.

Club 89 and the pool facilities were amazing. The restaurant also counts with several ammenities that we couldn't try due to the nature of our trip being a short one.

Some facilities despite looking fairly new are not taken care of. Spaces in between the furniture in the room had a lot of dust and hair, which means that they're just cleaned over. The mini bar fridge which we wanted to use to cool our bottles of water didn't work at all and the coffee maker was flawed.

Good breakfast, although pricey. Many restaurants on site.

Not directly near the beach. Our rooms roof was leaking during the last night of our stay.