Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

food excellent, food or drink seemed unlimited, whatever you required seemed to be available. loved the gardens and the golf cart transport ,what a concept loved it. we had our grandkids with us who also appreciated the beauty and the animals in the gardens did not need "waterslides and parasailing" to experience a good time.

the only complaint i have and this is probably directed at people rather than yourselves, i am not sure how you manage the situation but is an area of concern to your guests is the pool lounger situation. Guests getting up 6am or maybe even earlier claiming loungers that at times never even used until late in the day or even at all, by placing towels and items on them. Total disregard to others, Do you have to police this, sadly yes ,I am afraid.

This was my boyfriend and I's first experience with an all inclusive resort and everything was beyond our expectations. Beautiful resort, large spacious room with a kitchenette, ocean views, good food, and great service. Also there is a sister resort of theirs that is close to downtown so you can take their free shuttle to go into town! We especially loved our experience at the restaurant the Cordliere. We went there every morning for breakfast and Dario and Adrian were honestly two of the best servers we've ever had.... super personable, excellent service, and we looked forward to having breakfast there every day!

The staff throughout the resort were amazing and helpful. The waiters were amazing and I felt so well looked after. The type of service from the morning staff at the breakfast buffet was above and beyond. Then service by the pool (shout out to Julio Vargas) was fantastic and I wanted for nothing.

There are areas of the hotel that are starting to age and although I saw the cleaning staff working really hard, there are some bathroom floors that could be replaced/refreshed both in the rooms and near the pool and even around the pool.

The customer service is very good and they always were so kind and giving us the right answers and solutions.

We did not like the transportation they offer from airport to the hotel and viceversa. We did not know the transportation is not individual, or private. It is with a group inside a bus. On the web page this is not clear. On next time we will prefer to take a taxi to go out faster and private.

was beautiful, clean and quiet.

didn’t like that we were not allowed to go to some of the restaurants with our children. set a time slot that you are allowed to go with children say 6-7:30.

The grounds of this property are outstanding. Covid protocols were strictly followed which I appreciated. The pools and ocean swimming were very good. The food was significantly above par. The spa if you are a member is very nice.

It is a bit misleading when you look at pictures of gym and spa online. They are for members only. Person in next room smoked out their window but this was dealt with. This property should have designated areas for smoking away from pools and dining areas.

Very Good, Spa was Great!

Beautiful resort - better than any I've stayed at in Mazatlan. Good meal choices. Jose and Jorge at the adult pool are great. The adult pool is a wonderful place to spend the day!

Tiles in the suites and around the pool need updating.

It’s way far away from the noise of the beach resorts. You can actually relax here. staff are very friendly and accommodating. Food is excellent. Spa is first class.

Great food, rooms and very private great for a relaxed family stay.

Golf cart drivers could be a little more friendly. They did get you to where you wanted To go but not as friendly.