Southpole Central Hotel

Nice, clean, budget hotel, with basic amenities, in the center of Cebu city,. The staff is very helpful and courteous. They serve breakfast buffet every morning with a variety of food and breakfast options. Next to the hotel is a night market, with vendors selling BBQ food, juices, clothing and shoes. Along the street, there are bunch of suitcases repair and shoes repair small vendors and lots of other small roadside restaurants. Down the street about 10mins walk, there is Metro Mall and other shops and restaurants. About 20min walk to Fuente Osmeña Circle, and Mango st.

Room had no window. Didn’t bother me.

The hotel room and facilities are as described in booking.com and the breakfast buffet has both asian and western options. The beds were comfortable and the room was spacious for two people

The bathroom needs a bit of care, as the door had some damage due to the use, but nothing that a paint can't fix. Also, the area and the immediate surroundings do not have the best looks, with many homeless around and a bit industrial. However, the hotel is near the ferry ports, so it is handy if you just want to crash there for the night and take your ferry the day after. Another point to note is that the A/C is quite noisy

Good central location, and it was quiet. I also liked the simple buffet breakfast, which started early at 6:30. Staff at the reception was very helpful.

There is no hot water in the whole hotel. This is not a temporary problem, but permanent. For me it was ok, as the water was still warm enough even to wash my hair. Cigarette smoke from outside came into the room one morning, even though smoking is strictly forbidden.

The responsiveness, politeness, and the willingness to be of service runs throughout the staff at the Southpole. In many ways, they are still learning how to execute the necessary services a hotel needs to provide, but the learning curve shouldn't detract from the sincere desire to please in every way. From the Front Desk, to Housekeeping staff, to the bellhops, restaurant staff and the respective managers, without exception, they were brilliant.

Having to pay 100 pesos for a second blanket is not the way to treat guests, especially one staying for eight nights. Another area where there is room for improvement is in the buffet breakfasts. There were lenghthy waits before essential items were replenished. We also experienced a wait of over an hour for our food for an evening meal. In retrospect, however, these are relatively small inconveniences.

I like how near and walking distance it is to most of the tourist spots in the inner city, mall, restaurants etc. its really good for travellers that only needs to have a room to keep their belongings safe and for sleeping after a day tour. it is far from main tourist attractions like Oslob Whaleshark and Canyoneering Kawasan Falls but there's an option like a tour package that will pick you up in this hotel and also the Staff there helped us rent a car that brought us there. The Staff personnel are very approachable and accommodating.

the room doesn't have it's own trashbins and no floor mat for the feet after shower, so our room are all wet. no hot water in the shower either. the elevator are very slow and the down push button is not working so you need to take stares sometimes. but all in all it was okay for the price.

Room was spacious, strong wifi, comfortable bed, warm water in bathroom, clean. Breakfast simple but really good. Close to center of town, stores and bus terminal.

Door were not soundproof so was easy to hear whats going on corridor. Unfortunately instant coffee instead regular on breakfast. Although AC was strong and cold makes a lot of noise, so was impossible to have on for a night. So after a minutes in room was very warm.

The staff were very good, the manager was excellent and very accommodating. Really appreciated. Great hotel, value for money and excellent location.

Only thing, we were not told no hot water on check in and discovered when bath. Things happen but good to let people know. Manager gave a discount which allowed us to get bucket and kettle to make own hot water for bath. Really appreciated the discount to cover the extra costs. So even though no hot water, still good to stay and good hotel, so recommend

1. I love that my room is sunny especially the bathroom. I prefer natural sunlight coming into my room. Didn't specify nor requested this but luckily they gave it to me. :) 2. I was so tired from my trip so I had to check-in an hour before. They usually have an early check-in fee but they have waived it for me. Another big thanks! 💕

1. Only one light/bulb is working in the bathroom so it's pretty dim at night but morning is always perfect. :) 2. Had to discover that the top shelf (above the mirror) is pretty dusty and found wood shavings in the cabinet/luggage area. I have asthma so this put me off a bit. Didn't bother too much since I'm tired and only stayed a night just to rest before my next travel. 3. Didn't get one large bed that I requested but got a couple of single beds. Getting an extra bedsheet was nice though. 😅

- Location (close to Colon St, Carbon Market, Magellan's Cross, Basilica, South Bus Terminal). There's also a laundromat and 711 nearby - Door men, housekeeping, and reception are very courteous and helpful - Very good value for money

- Bed sheets have light yellowish stains and blankets are thin - No shower curtain - Very good water pressure but it's a bit salty (?) - No fridge - There had been a confusion/ error with my booking (was marked as a no-show by mistake?) but fortunately it didn't affect my stay

The room was spacious and the TV had lots of channels. The staff was helpful and friendly. Wi fi was good. Location was also good.

There wasn't any hot water. No shower curtain, because of this the bathroom floor and toilet would get wet. No bed rest. The breakfast buffet was ok but they could improve it by adding more selections. The pancakes were a little tough and there wasn't any honey or maple syrup for it. And the elevator was slow so I always used the stairs.