Al Sultan Beach Resort

Everything was perfect

The food was awful, breakfast was too bad with very poor choices, dinner at the restaurant was terrible and took to long to bring the food. Everything about the hotel is perfect except the food

Ayoub was friendly and very welcoming. Despite booking wrong dates but he dealt with the issue professionally and sorted out issue without any cost.

Excellent stay and very helpful and kind staff Pool, food and facilities were all excellent

Loved it all

The pool was very good , breakfast and the restaurant staff were very good , i had two notes only , first one that the beach closes at 6 PM , also the room maintenance was not that good , the AC was leaking and they couldn't fix it , also some of the electrical plugs were not working , beside that i forgot a USB drive in the hotel and tried to reach them after but the staff was not very helpful.

pay more attention for the room maintenance will be good

We like everything. We stayed in Sea View Suite 609 and 611 (the only suites with balcony facing the sea). The hotel area is rather small but has amazingly satisfying facilities. The variety of pastry in the breakfast menu is delicious. The staff are kind and helpful especially the reception staff (I believe they are egyptians). I'm sorry I forgot to ask the names, but I remember one lady who is expecting a child- barokallah fiiha, may Allah grant her safe delivery and healthy baby. Amiin. Surely we are coming back next time!

If only the beach is open earlier let's say 6 a.m since the hotel has its own beach access. The pancakes in breakfast are not so soft, maybe they made them a bit earlier.

View from my room was the base of my satisfaction of the resort. I took the panorama suite which had an excellent 180 view of sea...with total privacy. The staff were superior in politeness and help. Mr. Mohammed Sayed (reception manager of the hotel) draw an example of great customer service. He made a difference. The seating near the pool facing the sea was excellent. Me and my wife had a great time there, with refreshments and good quite atmosphere.

Room furniture is bad. It is office like...not in sync with rest of the resort theme. I was disappointed when i saw that after all this great place, excellent looking reception, hallways...etc., I see that the furniture of the room looks like a cheap office! However, that didn't ruin our t vacation by anyways. I would only like management to take the decision and use an interior designer to come up with something worth it. Also, food in breakfast and dinner needs another look.

Resort Location is amazing with private clean beach, Big swimming pool, Sauna ,Jacuzzi, playing area for kids. They have lots of parking options. I loved there Shisha(Restaurant) Danet at beach side with good food and drinks. I would love to go again there. Staff always ready to help. Service desk staff also very helpful. Very near to super market and other restaurants, within 5km everything is available. Rasonable Resort with all amenities. This was my 2nd time in this resort and they improved a lot. Pool staff always ready to help u. Keep going team Sultan resort. See u again

Breakfast menu could be improved

Everything

Slow seevice at times as the hotel was full

Location and overall experience the place has so much potential and the staff are so friendly and helpful

Room selection was not a quick process Access to the building and beach side was not easy and some of my requests was neglected I had 2 rooms with kids for which we requested 2 kid cot However they were not provided for the whole stay Pool opens at 9 am yet until 9:20 am no towels or shades were provided to us And cleaning the pool was still in progress until 9:30 am The place was fine yet the operation can be enhanced a bit more since the place has so much potential and the staff are so friendly and helpful

I went in the winter when it was windy and cold, so the beach was out of question. The breakfast was good and had a wide variety of dishes. The lunch was average and limited menu, which was surprising. The lunch was OK and nothing to write home about, they could have done better on the shrimps in curry sauce.

The front desk staff were slow in responding to requests which was a little irritating. They were all Moroccans or other north Africans and need to have more smiley faces! They did not appear to be customer friendly and need to go through training to learn that the "Customer is king"!