Grand Plaza Al Dhabab

One of the Best hotel for its rating. The hotel had almost everything I needed ( shaving kit, dryer , slippers , iron , etc ) Also , my room was so spacious , my bed was so soft and comfortable I could sleep all day. Also , The hotel was value for money, not too expensive . There is restaurant and coffee shop at the lobby. It is close to Lulu hypermarket and other establishments. I'll definitely go back again if time permits.

Minor issues only : 1. Hallway was so dark, and it gives off a motel vibe . Try LED wall or floor lights if your main concern is to conserve energy. 2. Add cotton ear buds or toothpick to your personal grooming kits. 3. Structural defect in bathroom . Everytime I take a shower, water would spill off and spread close to the bathroom door . Perhaps construct a glass wall around shower area or raise the floor wall?

The staff was sooooo hospitable and friendly, I met this gentleman Mr. Hussain while my check-in and Mr. Abdul Malik at my check out and they both were so friendly and talkative. they provided me with a bigger and nicer room with a double-sided city view. I loved my stay here.

Nothing that I have noticed

The room was very good. And good hospitality. The receptionist was super. I dont remember his name. But he was in the night shift. Should be Ahmed.

Toilets could have been better. They could have fixed closed shower cubicle.

You can easily get a taxi the moment you step out of hotel. There are food and coffee outlets nearby. There is also a simple shopping mall with a big supermarket and many food outlets within 2 or 3 mins walks away. The staff's attitude is positive and they are polite. Special mention to Mr. Ibrahim at the reception counter. My compliments to him. He speaks fluent English; hence it was easy to communicate with him. I find him helpful and patient and he made the stay more pleasant.

More TV programmes and better sound insulation as it's next to main road.

Hospitality and nice people

Nothing

By far one of the best hotel if you are looking for a budgeted option. Front office staff is very polite and love the cleanliness of the rooms.

Include the breakfast in all monetary option.

Location is something which makes this property stand out. Avenue mall is in close proximity (100 m) and has some very good Indian food outlets (specially for vegetarians) and Lulu hypermarket. Rooms were clean and cosy. Special mention for Mr. Hussain: He is a very gentle and helping personnel. He made our check-in process smooth and was always smiling even though he was under pressure being alone at reception. House keeping service was good and prompt.

Breakfast is something which definitely needs improvement in terms of variety and freshness of baked items.

1 The reception staff specially Mr Ebrahim, Mr Rizk and Mr Ahmad were very cooperative. 2. The concierge and house keeping boys were helpful. 3, The restaurant staff was exceptional.

1. The bath shower closet is poorly designed, very small, leaking water to the main floor, very slippery and has no protective bars in case one slips. The shower handle is of very poor quality. In short it needs urgent attention from the management.

The rooms were very spacious - but we did also receive an upgrade to a Junior Suite Wi-Fi was good - particularly in the rooms (had to change rooms because of a noisy fan,, and in that room (room 314) the wifi was none-existing) Staff was very accommodating - even gave us permission to come back late in the day on check-out day to catch a shower before we headed on our past midnight flight out of Riyadh

No hot water in the shower in the fitness / pool

Great hotel, we were given an upgrade at check in and it was very pleasant in every way possible.

The staff charged us 2 riyal after I reported my baby broke a cup. For a hotel chain to be petty like that is bad service. Additionally we noticed when we left tips in our room the hotel manager would come in before the cleaners to take the tips.