Chill Pepper Boutique Hotel

The staff was just amazing, everyone was so friendly and nothing was too much to ask. Their breakfast could use an update though and a bit of chance every other day. What I loved though is that the manager Eugene was always open to suggestions and the kitchen staff very willing to accommodate requests for foods that were not on offer. Everyone was proper CHILLED 😁.

Me and my 3 kids were squashed into a room which was described as a family room but was actually a couple room with a sofa bed and an extra cot squeezed in as an extra bed. Although I loved being in a cozy place and bonding with my kids it did get on the teenagers’ nerves to share such a small space.

The room was large and open, with a massive bed big enough for us and our toddler to sleep in, the single bed wasn't really even necessary! Everything was very clean and very pretty, and the staff were lovely and always helpful. There's a big restaurant downstairs which is very convenient with a nice play area for busy kiddos.

It states in the hotels description that there is a shuttle service however this is not the case. We asked the man at the front desk if he could arrange a shuttle for us and he said they don't have one, they could only call a minibus taxi for us, which is not ideal, especially with a hyperactive toddler. We didn't have our car with us as it went for a service. There are stairs one can use to take a walk to riverside mall, which we did, but once again not ideal, really didn't feel safe, and walking across a busy highway with a toddler, well, not the best scenario.

The buffet breakfast is really excellent! For business trips this hotel is ideal. The staff is amicable and helpful. The rooms are very modern, especially the huge shower, and a separate room for the toilet. I will definitely stay here again for my business trips.

If you are on vacation this may not be an ideal hotel, it is a bit too clinical - and lacks the warmth you want when you are on holiday - especially since the hotel is located within a business area - but there is a spa, which I did not have time to try out, so maybe next time.

Comfortable beds, mini pool side to relax. Spacious rooms, adequately resourced.

Gym room, 1. Looks not regularly cleaned, dusty. 2. lights system an after thought with no instructions, not easy to locate - Had to call assistance to switch them on. 3. Water cooling system not refreshed and cleaned, water was rusty brown. Requested bottled water instead and staff was attending to water cooler system when I left.

Delicious fresh breakfast served daily! The hotel is situated nicely close to most attractions, food and entertainment facilities. Yhoo the beds and pillows are just perfect. The staff is very friendly and always willing to assist. The food was great and well prepared, though it did take a bit of a while to be arrive. 🌟They also have a backup generator for when the lights go off 🥰 so we never found ourselves in the dark👌🏾

The vehicles passing on the freeway were very noisy. Unfortunately I booked when there was a kids birthday party and the kids noise was a bit irritating (not the hotel's fault) as I needed some quiet time away, so that was a bit of a damper. The TV channels 😩 mostly sports and news channels were available. Some variety would really be appreciated, eg. cartoons for the little ones and more movies🙏🏽

The food was exceptional, the room setting out and the comfort was beyond our expectation.

The pool location, we could not use it because it was too public.

I liked everything about the hotel, from the friendly staff to our room. The family room is very roomy and the sofa bed was exceptional for the kids. The staff were always helpful to us from the moment we arrived to the moment we left. Great location for the purpose of our trip.

cleanliness of the pool, however this may be due to the rain on the day of our arrival

The room was clean, the toilet was sanitized, everything was in its place, and there were plenty of pillows

Some of the children shouting in the pool area, as it echoes through out the whole area, as it is situated inside between the rooms The left hand basin doesn't have water flow and I did try and open the water supply, house keeping need to sort it out, room 118

Everything was extraordinary ✨️ 🙌 actually next time we have to spend a week there,during the school holidays,my kids really enjoy their stay as we were celebrating my son birthday, the place is kids friendly and also perfect for couples 💑 the food was month watering,complements to the chef 👨‍🍳 and staff was amazing 👏 😀 😊 ❤️

Nothing

The staffs are so friendly, the place is unique and classy very beautiful and comfortable. Delicious food both breakfast and dinner. Secured and safe also easily accessible and 5 minutes walk to mall, close to entertainment in Riverside Mall. Everything was excellent.

None, everything was perfect 🥰, I have no complaint.