GreenTree Inn and Suites Florence, AZ

I arrived at 08:30 and assumed I would have go to my place of work and then return at the usual check-in time at around 15:00. However, I was very much surprised that a room was ready for me, and it was not the standard room that I had reserved, but an upgrade to a junior suite. As Mr. Harry Caray would say, 'Holy Cow!' That was very much unexpected and appreciated.

I really cannot think of anything I did not like.

I was pleasantly surprised.. Staff was beyond friendly and welcoming. Room and facilty couldn't have been cleaner. Bed couldn't have been more perfect and to my liking. Wanted to take bed. Blanket and pillows all home with me..lol. was a great stay and honestly couldn't have been better. 10/10 for a normal Room (vs like resorts) thank you for the effort and I WILL DEF BE BACK!!!

Nothing at all.

The front desk staff was AMAZING!! Everything was so clean and fresh smelling and the bedrooms were nice! Pool was awesome and so was the hot tub. Towels were nice and clean and so was the bedding. The patio was super nice with the swinging chairs!

I was getting free breakfast and my daughter who is 8 spilt a cup of coffee. No one tried to help us clean it up. But when the staff did clean it up they said “Ugh what a mess!” All rude. I said “I’m sorry my daughter spilt the coffee I really do apologize.” They then replied “Of course she did.” I then apologized again and I felt super upset with how they handled a little girl who spilt coffee. This trip was for my daughters birthday and I feel like they hurt her feelings and I was upset with how they handled it. Could’ve been more professional and considerate.

location

no vending! the store by the desk was not stocked, had to drive to a convenience store to get a water! girl checking us in not very accommodating. we did arrive by 1:45 just to see if could check in, girl said no come back in 45 min. I asked what is there to do? she said eat nothing else to do! way to promote the town. breakfast lady very nice & other 2 ladies at desk very nice also.

Young man on reception is really nice and friendly. Hotel really nice I felt very relaxed and safe as a young female on my own.

I had no hot water so rang reception who were sending someone up , I guess he got lost as never arrived. I'm sure they would of moved me to another room if I wanted but I was settled by then so cold showers it was :0)

The staff in Gm were so nice, we requested a bottom floor, since we were up filming a movie and it was easier to get our wardrobe in.The staff was very nice, in fact we extended another day and got our same room. We will come back, very clean room

cant say nothing

It is convenient for my purpose. The breakfast is always nice and the woman who is always there keep things well stocked and fresh. The eggs are superb. Thank you.

It was the first time I had an extra $10 room tax. I wasn’t told about that ahead of time.

The morning breakfast. This was an wonderful bonus to our stay. It was well presented with a nice variety from which to choose. The availability of coffee throughout the day was also a great feature.

There was nothing.

Good breakfast. The exercise room was spectacularly appointed. Rooms were large and the property was well-maintained.

No serious complaints. If there was one minor complaint it would be that the towels were older and needed to be replaced.

the employees were friendly, efficient and helpful, they greeted us when we saw them around the hotel and offers any assistance to make our stay better

the maintenance was not as up to par as the rest of the service and feel if the hotel