Candlewood Suites East Lansing, an IHG Hotel

The staff members were very friendly. The laundry facility was excellent, top of the line large washers. We enjoyed the gym too. Parking was good and the general area was quiet and felt safe.

We had a 23-day stay. Housekeeping service was provided every 11th day and we got ours on the 12th day. Eleven days is much too long especially for a 23-day stay. It was time to pack up and go so we declined the last cleaning. A more customized cleaning should be offered for long stays. There was only one small hook on the wall for towels in the bathroom. No enough for two people. Two or more hooks on the wall and or door should be installed.

Service was exceptional. I was in town for a work event and couldn't check in until late. The person working front desk that night let me have a later check out because she knew I wasn't going to be able to check in until after 12am. My night was great, I slept well, and the late check out was appreciated.

I understand most hotels have deposits, but this one didn't have that information listed anywhere. I always read through the fine print on booking before I actually book, so I'm not met with any surprises. She apologized for the inconvenience-but had I known prior to check in, I would have better been prepared.

First of all, the place was in a safe location, it was clean, it was comfortable. I had all I needed: comfy bed, hot shower, adjustable thermostat, free wi-fi. The staff I encountered was nice. There was free coffee, which tasted quite good for someone used to expresso. They had a nice "convenience" store well stocked. I would recommend and I'll definitely stay again.

NOTHING. There was nothing not to like. I read a review complaining about it being old because it had phone jacks and a vcr. Why would you complain about that? There are phones, so they are connected via phone jacks. There's a vcr that is also a dvd player. What is wrong with that? The tv had directTV and was modern. There were plenty of outlets for your "new" and "fancy" electronics. People are something!

I really liked the staff, they were all very friendly, helpful and nice. They always acknowledged me and made helpful suggestions. They showed they remembered me when we met again later in my stay

We were staying for 2 weeks and thought we would get the room cleaned after the first week. Room cleans are done on the scheduled day following the 9th night. When I queried it they explained this and arranged for my room to be cleaned. Also towels or bedding can be dropped outside the room door to be exchanged for clean ones whenever needed. I did like not having a daily clean as this gave me more privacy. I would have liked the cleaning policy to be more clear at the start of my stay

I loved the price and having a kitchenette for 3 nights was nice so we could save money on eating out and we stalked the fridge with beverages so we could save money that way too. Free coffee available at the front desk area was a nice bonus also.

The photos of the hotel were a little misleading, I was expecting a restaurant on site which would have been nice, especially after traveling for 6 hours but the woman at the front desk sent us to a nice sports bar a few miles away so it wasn't so bad.

Great location basically on the south campus of MSU. Nice, small suite with private bedroom. Well appointed with kitchenette, pull out sofa, plenty of work. Bed was super comfortable.

Noise from floor above noticeable. Furniture just OK in terms of comfort. Low water pressure in shower.

So I came into town extremely late, about 4 in the morning. They still let me check in and get some sleep. On top of that, they let me check out at noon instead of 11 so that I could wake up and take a shower. The staff here really made the stay exceptional.

I just wish there was breakfast.

Friendly staff, especially the young lady cleaning.

I didn't have any hand soap in the bathroom, but there was a staff member in the hall cleaning and she was able to get me some. We also didn't have an extra roll of toilet paper, so I had to go to the front desk in the am to get another roll. (We were completely out of the one that was on the roll when we got there).

Stayed for 4 nights, left in morning and came back late at night. room was clean, bed was comfortable and staff changed the towels daily. Would come back again for sure.

Wish they had breakfast.

The place was immaculate! I was so impressed by how clean everything was! And the little marketplace is fantastic! The staff was so friendly and helpful, and the room was quiet, with a very comfortable bed! The location is wonderful-- right off campus and a 5 minute drive from shopping and dining!