Holiday Inn Express Winona, an IHG Hotel

The hotel overall was great. It fit my minimal needs and then some. The bed was very comfortable, and all areas of the room were very clean and well-maintained. The breakfast was good for that type of set up.

My floor was a bit loud. I think I was staying on the same floor as a sport team. While the workout facility had access to water, there weren't any cups or anything to put the water in. The person who helped me when I checked out was very friendly, and so was the person I talked to on the phone when I had a billing question. Although the person who checked me in was efficient, they came across as monotone and didn't smile or anything when I came in.

The staff was very friendly and helpful. Our room king suite with whirlpool was clean and updated , newer carpet, very spacious, hot tub was clean the bathroom facilities were great for my disability very spacious. The pool and hottub were so clean no gritty bottoms sand rocks crevices instead they were like new clean water not filthy. Good breakfast selection , overall great experience and plan to return.😊

Only disappointments were the light above the hottub in room was out and the sauna in the pool room didn’t work , but that’s nothing to take away from the rest of our experience.😊

We got the Hot-Tub King Room with free breakfast. Compared to other hotels in the area, the price was equivalent to ones that offer just a basic room with no free breakfast. Very clean & comfortable bed. The location was great.

If I had the time to spend in the pool area. I would have preferred the pool to be located in a more discreet area of Hotel. This one is located behind the community breakfast area. This might be different for families that may want to watch their kids but don't need to be in the pool area.

Everything was exceptional! I plan on booking again next month.

Nothing

Breakfast adequate

We had difficulty with our reservation. Staff on site were of limited help. We ended up paying for a different room at a higher rate. A couple of cleanliness issues…hair on counter, a peanut that was not vacuumed up. Room was noisy…air conditioning units directly outside room interfered with sleep. It was a constant drone. It appeared that there were many open rooms that could have been assigned….guests should not be subjected to the noise.

The hotel was nicely decorated and clean. It felt both inviting and efficient. Staff were very pleasant also. Breakfast was great with a really nice mix of hot and cold items.

The only thing we felt could have been better was a main light by the beds that had a switch near the door. We also did not have an ironing board to use with the iron.

The hotel is absolutely beautiful!! Room was huge and accommodated our large family. Pool stayed open until 11pm (we got to the hotel at 9:30 pm so we’re able to swim and relax a bit). They had pumps of shampoo/conditioner/body wash instead of useless tiny bottles.

The breakfast was not so good. Maybe was just a bad morning? The eggs were almost burnt, Orange juice and pancake machines was broken. Not much to choose from.

Clean and spacious.

The breakfast didn't have the allergies labeled. Nor dud the staff have any knowledge. They made no offer to try and find out either. It would have been nice to have gluten-free hot food for the price of the hotel, especially over a holiday weekend when almost everything else in town closed down

Super nice and clean

We upgraded our room (even paid extra) for a King Room with Whirlpool. We got a nice, large room but it didn’t even have a tub, let alone a whirlpool. It just had a shower. Thank you Booking.com for the huge disappointment after an 8 hours drive and not arriving until 11:30 pm!!!!👎🏻

For a renovated property, I was very impressed. Many renovated hotels are done so part way. This hotel looks brand new - no cut corners! The beds were comfortable, rooms clean, pool area clean (the water in the hot tub was crystal clear!). Breakfast was hot and tasty!

Very minor complaints - hot tub was really hot and coffee at breakfast was almost boiling temps. Neither of which had an actual negative impact on my stay.