Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

The front staff was amazing even though check in was contactless we were so greeted genuinely with warm embraces and smiles. They were happy to be at work. I wish I knew their names! The guy who was there when I arrived was also there when I checked out. He awesome and great with children. The lady who was there in check in was the best too! I needed milk and there was none to buy and she went on the kitchen to give me some and saved me a trip to the store.

The rooms was a little smaller compared to the other one in New Orleans. The bedroom no walking room hardly. The pool did have a crack in it. This hotel by the airport is made for passing through like delayed or canceled flight or road trip and need a place to stay. One of the kitchen burners didn't work.

The staff at the front desk, Sal & Louise were very helpful. The bed was very comfortable.

What let you down was the breakfast. There was never anyone around to fill up things. The hot water was tepid. I could put my finger in it without any trouble. When ever I had a problem (refilling, cold water) I had to go to the front desk. After the first day I took a plate of food with me up to my room. Heated it all up in the microwave & boiled water on the stove to have a decent cup of tea. But it was included which was a big bonus to my trip.

Very well located, walking distance to grapevine mills mall. The staff is extremely helpful and kind

Housekeeping was sent after every 4 days even though they could be called in every other day (which we did) but they still didn’t turn up, this was inconvenient especially with a child the place required cleaning .

We enjoyed the spacious and quiet room. We loved having the pool to ourselves & the hours! We liked the kitchen but there was no bakeware so we had to go buy some pans for the pizza.

The breakfast was decent but needed more. There's only one waffle maker that didn't really work properly. Even with the spray it stuck and needed more cool time than the timer allowed. The pancakes & the kolaches were hard. Most prepackaged things were good but the photos online made it seem there was more variety in fresh food.

Location was great. The room was very clean upon arrival. The staff was very friendly. Lots of parking. Kitchen was stocked with dish soap, paper towel, cutlery, etc.

The room was dated. The fridge had staining. The shower was a small tub shower. It could use some updating. I also asked for maid service on my third day and it never came.

Loaction excellent for my purposes. Breakfast was good. Staff was very friendly, courteous and helpful.

The charge for laundry. I had just stayed at another suite hotel that had laundry facilities that did not charge for use of machines.

The breakfast was good. The room was big I really liked that. Liked that there was a tv in the bedroom and the living area. Staff was all helpful and very nice. I probably would stay again because the price was right for us! We came because our power went out with the storm.

The smell of the pool all throughout the bottom floor. Also the beds were not at all comfortable. Wasn’t able to sleep. But it was cheap so I shouldn’t have expected it to be a cloud or anything. I’m pregnant so maybe that’s a factor. Also wish it had been a little cooler in the room.

All staff was wonderful. Our room was very clean. My boys really enjoyed playing bball; the court with two baskets was great. Breakfast was always good; Maria works alone and always did an amazing job. hot tub and pool were kept clean and we enjoyed them often. There is a fantastic mall and movie theatre next door, and so much to do within driving distance.

the front desk gentleman was is so knowledgeable and professional, he immediately made us feel welcomed and let us know where everything was and if we needed anything to please let him know. The housekeeping and maintenance staff always with a smile on their face was very nice.

Nothing to add here!

Male Receptionist with braids harassed me every time I came through lobby area. Telling me I need to smile at him while I was with my husband I found that very disrespectful. We had to wait two hours after arrival for a room