Hampton Inn & Suites Chesapeake-Square Mall

Clean, clean, clean! Nice indoor pool (I do wish the pool and air temperature were both a touch higher.) Pretty good breakfast options. Everything is well kept, and it is a very comfortable. Also, every interaction I had with staff was pleasant.

A little bit of road noise (this will vary depending on where your room is exactly on the hotel). My air conditioner had a drip, so I collected about five gallons of condensation in a cup and the coffee tray over my three night stay. It was a very minor inconvenience. The air conditioner functioned fine. I was offered a new room, but I declined.

The staff was very friendly and helpful.

The drain was missing in the bath tub. The water pressure was not very strong in the shower.

The location is great close to everything. We liked the breakfast and the setting. Food was good and the setting was peaceful. The bed was so comfortable! We actually asked the front desk what type of mattress was that because we have back problems and that mattress was absolutely wonderful!

The linen could be better. We found hair on the sheets and when we went to complain, we were given sheets to change ourselves, which we kind of had a problem with. We had just traveled over 10 hours, really tired and then were given sheets to change ourselves. It was on the weekend so maybe that was the reason, shortage of staff, just a little frustrating because of the travel from far away. Other than that everything was wonderful. Once that was taken care of we were great!

The attendants at breakfast were most helpful as I had to check to see if any items were prepared with milk The staff was so friendly and helpful.

The bathroom door did not close all the way unless you slammed the door. Some kind of monitor flashed a blue light all night long on the wall.

Based on our second room it was outstanding, the first room wasn’t ☹️. The staff worked with us, they were friendly and caring. We missed not having the coffee available in the lobby during the day. This is a great location, close to interstates and restaurants. The entrance and lobby area very clean, housekeeping nice.

Not having coffee, hotel going through renovations, first room definitely not good. The coffee station we normally see off the lobby wasn’t present, and breakfast could be improved on, but I do understand Covid new rules in place, lady serving the breakfast was very nice .

Excellent, this was the BEST PART of our stay. The worse was waiting 2 hours for the room to be ready. We were supposed to be in our room by 2 pm the 10th of Nov. The room was ready, so the front said at 3:45 pm but never got a call like they said they would call us. This was VERY POOR BUSINESS. We had trouble for 2 nites with loud music from somewhere at 2 am in the morning. That finally stopped the second nite after complaining to move to another hotel.

Read the above!!

I enjoyed the location. It was close to several eating establishments and shopping stores. The room was clean. My stay was relaxing and quiet. Appreciated the hotel in how they handled breakfast during this pandemic, following CDC guidelines.

I informed the front desk that strips need to be put down in the shower. I felt a little uncomfortable when standing. I would have been concerned if an elderly person or someone with leg/back problems was using it. I understand this was not a handicapped room, but more grip could have been in the shower.

Disappointed there was no fridge. Breakfast was very good. Very convenient location.

There was a power outage and no one checked to see if we were okay, gave no explanation as to what happened or any time frame for restoration. Even at checkout it was not mentioned.

The convenient location and the breakfast. The staff was very friendly as well.

The heat in my room was old and it was very loud as it turned off and on. It made a loud roaring sound. When the heat went off you could feel cold air blowing in under it.

Kyria was very friendly and the rooms where spacious. The breakfast was lacking. Very bland. And turkey bacon ewe. Other than breakfast I highly recommend this location.

Breakfasts menue