Hotel Los Ceibos

The hotel itself was great. The rooms were clean and comfortable, excellent facilities, nice pool, great breakfasts.

So this is where it gets weird. When we arrives, the guy at reception said they had a problem with bookings.com (not likely, I have been chatting with the hotel through the app) they said our room was no longer available, but theyncould send us to another 4 star hotel not far away and they would foot the bill. We weren't happy, but after a long day of travel, we just wanted to crash. The other hotel was not even comparable. I called and said this was not acceptable and they booked us back into our original room for the remaining 2 nights of our stay. Very strange. Also, one other frustration. They have a crew doing construction on the roof right above our room which was not great when our baby needed to nap.

It had a Full sauna steam and dry and proper size gym and two pools outside pool was gorgeous. Staff was friendly and made an effort to assist

Size of room was extremely small for price and shower leaked out to toilet area. Also very tight space bathroom. Friday there must have been a club two doors down and since balcony door doesn’t have a proper seal it was very loud.

The place was great, the room, the pool, the sauna, the food, the staff.

Maybe this was a one time thing. The last breakfast there were a lot of football players and they finished some of the food. I was hoping the food to the replenish as it ran out, but that never happened. So, guests who came to have breakfast after that did not get to eat what it is supposed to be available.

The people - super easy to communicate with. Shirley texted us beforehand by Whatsapp to see if we needed anything, which we did (airport transport, storage for friends). Then Luis at the front desk helped us coordinate leaving our bags while we went camping for a few days.

It's a bit noisy at night but if you want to be in the center of town, you should expect that.

great location, good food and professional helpful staff

rooms were outdated and in need of some updates, but they had already started this process by replacing some windows on an entire floor

The breakfast was ok, there was a lot of really good fruit. The room was clean and our housekeeper was quite nice and thorough.

The bed was not comfortable.

It was very hot and I utilized the four swimming pools especially the big one. The rooms were clean with hot and cold water. The free breakfast with fresh fruit was enjoyed everyday. The staff were exceptional! For now this is my favorite hotel in Bolivia 👍

There was nothing I didn't like!

The swimming pool is a joy for the kids.

The room was quite old and would benefit from some renovation.

The staff is super helpful and prepared to make your stay a nice experience. Best location (close to downtown), comfy rooms (clean and cozy) and complete facility (open-air swimming pool, indoor jacuzzi and sauna as part of next-door gym).

Excellent experience- hotel staff beyond kind and helpful, they treat you as family. Especially loved the new spa/steam room/ dry sauna complex. Great location just minutes away from the center. Highly recommend.