Holiday Inn Express - Kingston West, an IHG Hotel

The upgraded room we had at the Candle Suite. The cleanliness, the comforter, sheets, and pillows were amazing.

The breakfast. We booked a room at Super 8 the year before, and it was the same food quality. Disappointing. There was no staff to attend the eating area. Clients had to clean their tables. Not acceptable. Also, not environmental friendly at all. The milk was in individual cartons, not in jars. Cutlery was plastic. A lot of waste. Very bad.

Excellent, professional and quick service by the staff. Tidy and clean. Lots of USB sockets. Huge parking lots. More tables to put our luggages, oh I love the window with those blinds, safety box for valuables is a surprise for me! Aisle is bright with super abundance of lights. Food and drinks are really great!

Some black molds between the bathtub and the wall. The microwave is located too high for an average person. There's a possibility that might cause accidents wherein the food or liquid might be spilled on your customers. I'm 5' 6" and still too high for me. Dining area is a little bit small. TV has no TV guide where your guest can review the channels without difficulty and frustrations. The room fridge is located on the floor. For old people and with back problem, this location is a disaster.

Very clean, great use of energy saving, not too many cleaning product smells (I get migraines from a lot of hotels). Great location for getting to the highway and quiet neighbourhood with a lot of restaurants nearby.

Seems a popular tournament destination, so a lot of kids running around for tournaments but that's not the fault of the hotel. Breakfast was good one day and mediocre another. Weekends seem better for food.

The bed was very comfortable...nice, clean linen! Breakfast was average.

The floor in our room was filthy! There were sticky bits around the kitchenette area and when I wiped the floor with a wet tissue to remove my hair from the floor, the tissue was filthy with dirt! Disgusting! Not very many options when it comes to TV selections and the price to rent a movie was ridiculous!

Kudos to the staff—-from the front desk to the breakfast staff—everyone was friendly and accommodating!!! The breakfast was very good and the room spacious. The whole hotel was kept extremely clean which was very much appreciated in times such as these.

The roll-in shower controls were confusing. One would assume the upper control would control the overhead shower and the lower control, the hand held—which was not the case. It would help if they were marked as to what each control was.

Breakfast was very good for Covid but we could have used hash browns or potatoes. Mobility suite was so spacious and state of the art. The automatic blinds and blackout blinds were a great touch and when open the window was a wide screen view, very nice.

Strictness of protocols which prevent my healthy mother from using the gym on her own without anyone else present or watch my daughter in the pool. Gym was nice but very cramped even for 1 person so I could not do a bodyweight or tabata workout. Could use more lights in foyer area of the suite and a fan on washroom.

This hotel is less than a year old and is very tastefully decorated. It is located in an industrial area but still very close to the City. The staff were professional and friendly. Our room was great and came with a Keurig, a microwave and a fridge. The King sized bed was ahhhh-mazing!! The complimentary breakfast was decent. Due to Covid, the staff take your order and then place your food in a paper bag to bring to your room. Tim Hortons is less than a 5 minute drive 😋

The only reason I am rating it an 8 is because we had our puppy with us. There are no ground floor rooms which meant that we had to take the elevator up and down each time our dog needed to use the bathroom. The grassy area for dogs is on the far side of the parking lot so it was a bit of an adventure to get there.

Really nice, new hotel. The room was great, clean and comfortable. It was great that it was pet-friendly (additional fee charged though). The staff at the front desk were friendly and helpful.

Could hear people talking in the next room. The options for breakfast were very limited - lots of bread but only only one type of meat (breakfast sausage) and a plain egg omelette.

I was traveling with teenagers and my puppy. We were spending some time downtown enjoying the city, this hotel was located a bit out of the city off the highway in a quiet area. It was pet friendly and brand new. The staff were very welcoming and super friendly. I was a bit nervous bringing my 15 month old somewhat anxious dog with me but everything worked out great! The staff made sure we were welcomed and comfortable!! The lobby as well as the grounds provided lots of green space to get outside and sit. We had a wonderful experience!

The only thing is the kids said the pool was a bit small but being able to book a time slot was great in a way to prevent over crowding.

Clean and modern hotel with well designed room and facilities. Breakfast is fresh and hot! Love it!

Small pool, and they automatically checked you out really early. When I am having my breakfast, I found I completely lost the Wi-Fi connection, and it is just 8am. We won’t stay for the free Wi-Fi forever, please give everyone some more time to finish some work in the morning 😂