Parrotel Lagoon Waterpark Resort

Perfect, my reservation was 2 connected room garden view but they offer for us pool view without any charge just to welcome gift

Room service could be more perfect compared to all facilities in this hotel.

- Staff is very friendly and helpful. - Room size is nice, very clean and furniture is new . - Jacuzzi in the toilet is nice. - Rooms are close to the reception, pools and resturant. - The heated pool is very nice . All in all the, Hotel is very nice and I definitely plan to re stay in soon .

- They need to do more efforts on food regarding varieties and taste. - Poor evening activities maybe coz of low occupency during my stay .

Mohammed the bar man

We have stayed in numerous hotels in Sharm over the years and generally select 5 star all inclusive. This hotel is similar to others in the same class/category and although it lacks some of the benefits of similar hotels. The layout and cleanliness of the hotel was as expected, the room was of decent quality and the staff were well mannered and friendly. The staff on reception in particular were we very helpful and went above and beyond what was necessary when I had a problem with the ATM machine. They arranged for a private car to take me to the bank and the driver translated my problem to the bank staff and waited with me until my issue was resolved. The on site shop had all the basic requirements and was very reasonably prices compared to supermarkets in other hotels. The food was not fantastic but was good and when you consider what you pay between room only and all inclusive it was very good value. There were not many guests in the hotel at the time of our visit so when you consider the amount and variety of food available and factor in staff wages etc it is a wonder that they can produce the variety and quality which was on offer. The location was not brilliant but there was a free shuttle bus taking guests to the 2 sister hotels at the beach and waterpark where we were free to use all their facilities. All in all a pleasant stay, no complaints and very good value for money, we would stay there again.

The only thing I would say on a negative note is that the lack of guests made the hotel feel empty and desserted. I would suggest that it would have been better to temporarily close this hotel and move the guests to the waterpark or beach. This would not only improve customer experience it would generate more profit for the group and eliminate a lot of waste.

Staff were very friendly. Bed was extremely comfortable. The pool was excellent and the perfect temperature. Lots of food variety. Meals were tasty. Bedroom was cleaned very well by Islam. Bottled water was provided daily.

Night entertainment was more geared for children. We booked this hotel specifically for the new water park but during our whole stay the water park was closed. They took us to their sister resort's water park but it did not compensate to our likings. Desserts in the restaurant were always the same. The Italian & Lebanese were always closed. Taxi transportation to the airport wanted 500 EGP but we got it down to 300. (which was still too much)

First I would like to thank all the staff Members especially Mr. Adel (Reception Manager) and Mr. Sherif (F&B Manager) for their kind support and facilitation they made during our stay, the staying was wonderful and I will really would like to repeat it again but after make sure that some minor comments that could ruin the whole stay will be taking care by the Management team. * Food Quality is very good and varieties is Ok except for breakfast need more varieties. * The Animation team members ( Not the programs) were very active and friendly I would like to thank them all especially Nosha & Pedro. * The room was fabulous and very relaxing. * Aqua park is very good , although the taxi river is not available all the time but the distance is not too far.

What's really need the attention from the Management is the following: 1- the type of guests weren't have any culture of resorts/ hotels, huge groups of local families ( may reach to 20 members) which they not respect any type of privacy , calm, and queueing. You have to wait for the whole family even if you were in the first of queue to finish, after that you may proceed this happened in restaurants, taxi river and aqua park. 2- the beverages quality is very poor no fresh juices at all or even high quality ones. 3- the snacks were not so good. 4- Animation programs were very very poor and boring also. 5- No Dj or any sort of songs during the day in any part of the hotel except for 5 mins during the day.

The hotel very big, clean, aquapark good, and games far away from each other which not make it crowded, lagoon so beautiful, after full opening will be perfect, the sea wonderful just closed half of the day cause of big waves.coral great 👍 Stuff of the hotel very friendly and nice, special thanks for reciptionist Rami ,was so kind and gave us perfect room.

Animation very very poor, they don't do anything accept entertaining themselves the whole day, girls moving with such a faces like they hate all the world, no any activity eather near the pool or in the beach, show very low quality, nothing to do in the evening time, just mini disco, thanks for that

As a family (2 adults and 2 children), we visited parrotel resort in mid September 2021. The hotel is under construction, however the part ready for visitors is very nice. The check in was very fast with welcome drinks served. The hotel upgrade our deluxe double/twin room to a family room which was a great start. Big thanks to Mr. Mohamed and Mr. Ramy at the reception under the supervision of Mr. Adel. The staff at the reception are friendly, hospitable, professional, and do their best to solve any problem which makes your day. The furniture of the room is new and modern. There are many pools for kids and adults in addition to a large aqua bark that can be reached via a water taxi which is new and amusing. The food is tasty with varieties that can meet the need of everyone. A fast wi-fi is available for free all over the territory. The slagon of the hotel is "it's all about your happiness" was achieved. We will come back again whishing to be the same.

Two disadvantages one can notice, poor animation team that do almost nothing, and far beach. The hotel is not beachfront and you have to take a bus shuttle to another hotel (parrotel beach) belong to the same hotels' group to reach a beach with beautiful coral reef.

The room was spacious and very clean. Clean and organized restaurant Friendly staff Free upgrade to pool view room

Limited meal variety The location is ok but a little bit isolated

V good food with variety V good and friendly staff V good and organized Aqua park except some of non usable slides Excellent and comfortable room with nice view Excellent animation team and kids club Excellent house keeping team with special thanks to Mustafa Shahin Excellent and very fast check in and checkout with special thanks for both of Ramy desk manager

Beach need more Cleaning ,privileges and connection with the main desk office or the reception because I lost more than 2hours waiting the red flag