Sporthotel Grafenwald

We very much enjoyed staying for the second time this year in the same house and having the same table allocation for breakfast. Staff were excellent; always both friendly and helpful. Breakfast buffet was again very good. Otherwise … see my previous review in January 2022.

Some ‘niggles’ this time … even though it is close to the main hotel building, the WiFi in the house is (still) crap! To get good reception, I went and sat in the reception lounge at the spa facility. Certain items missing from the kitchen despite an inventory list that I assume housekeeping are meant to check. e.g. no wine corkscrew/opener … which resulted in an inconvenient visit to the restaurant! And because we ‘ate in’ for dinner this time, we noticed there were no ‘basics’ in the kitchen i.e. salt and pepper, sugar, cooking oil. It really was BYO. One final annoyance … it really is about time to rehang the picture stuck behind the television!! 😉🙏

Staff was very helpful and friendly. Area was nice and wide but it means also that many people were in the main building mainly during breakfast and dinners. Room was nice reconstructed except the bathroom, that was pretty small and didn't fit the concept of the room but still OK. Seating outside on terrace was great in the sunny days. Any wish was fulfilled - electric kettle, another pillow, even we got keys from garage to store motorbike.

The SPA area was OK even for sport hotel I was expecting bigger area mainly pool and sauna. There were many kids so we didn't have a chance to go swimming ( but ok, we were there during school holidays, but anyway). I had also massage and the lady had veeery cold hands all the time so I didn't enjoyed it so much. They didn't clean the room properly, we stayed 6 nights and probably the room was never vacuumed.

The location is nice close to the woods (up a rather steep incline). There are some cottages with nice views and there are good facilities for out-door activity. Breakfast was good. The pool was nice for kids and the sauna/wellness area was also nice. The cottages are quite spacious and were warm during a cold-spell.

All the facilities (breakfast room, wellness area, reception etc) were small considering the number of people who can stay in the hotel and the surrounding holiday-cottages. At full frequency, staff seemed a bit overwhelmed. The lay-out as a holiday-park plus hotel was not so clear from the profile on booking. There was a stupid system that at 11.00 on the day of departure, the key-cards were automatically not allowing entry to the cottage anymore, which meant we (like many other people) had to go back to reception, wait to ask for the card to be re-programmed, to the retrieve our luggage. The cottage-design is a bit dated and the kitchens/bathrooms felt quite old-fashioned in terms of design (but everything worked very well)

The two bedroom holiday house was an ideal option for our group of three - spacious, clean and comfortable. The rate included an excellent buffet breakfast each morning but other guests could easily opt to bring their own food and make use of the well equipped kitchenette. The spa facility - with indoor swimming pool and good sized sauna - was also very good; and staff member Patrick was extremely helpful and attentive to our needs. All staff in the hotel, particularly the wait staff, were friendly and very helpful. Overall, an excellent facility for a relaxing and comfortable short holiday.

Nothing …

The unit reserved for us was in fact a holiday home with 2 bedrooms. It was close to the main building where the reception, restaurant and wellness center are located. The unit was spacious and clean. Beautiful surroundings Breakfast was really good.

Swimming pool, the water is a bit cold.

One of the most baby friendly places we've been: 0.20 m depth baby pool with warm water, high chair in the room and restaurant, changing mattress, cot, diapers bin in the room, big playground next to the forest. The Komfort Zimmer is huge and seems to have been renovated recently (maybe the bathroom wasn't, but it was very clean), which is perfect when travelling with a kid. Good interior swimming pool (time to use limited to 1 h currently due to Corona, fair enough) and beautiful outside area with loungers. All personal was nice, including the lady who helped us by phone with an additional request in regards to the reservation. Outside parking, no extra fees (to be appreciated, rare thing nowadays!). We will gladly return.

All ok.

Very comfortable size of holiday home, equipped with everything necessary, all facilities available. Very accommodating and friendly staff, good choice at the breakfast buffet.

Although very comfortable, the rooms give an outdated feeling

The staff was really friendly. The breakfast was good and the massage was really relaxing. We will probably come back!

Some features in the room were a little bit outdated and it would have been nice to have had an electric kettle to prepare tee in the room.

Excellent hotel, lovely location, friendly staff and very large rooms. The beds are king sized but may be renewed (I could feel the springs). The sauna and pool are great, so is the restaurant. We had a very good stay here! We booked a classic room.

My matrass felt a bit old.

The hotel is located in a beautiful area with several great hiking paths in the same region. Our room was clean, cozy and comfortable, with a nice view from the balcony and without any noise disturbing our calm stay. The staff were very welcoming, friendly and helpful. We used the indoor tennis court two times and were really happy with it. The required planning for meals and activities due to Covid situation went very smooth and we didn't face with any issues with regard to that.

There is some room for improvement in the spa.