Hotel Neptun

The location is top. The sea view is amazing. We also enjoyed to stay in spa in the evenings as it was not a lot of people there.

Basically I expected more from the price. For example, there is no kettle in the room that I find strange for 5* hotel. Or once we ordered the food in the evening with a room service, they promised everything would be ready in 15 min, but we waited more then hour. They were really nice, were sorry for the delay and were giving us two glasses of prosecco for free. Yes, it is good attitude, but I would like to get my food fast snd not sitting in the room hungry for a long time. The water in the swimming pool was not 30 degrees as it promoted in the hotel materials. Actually in the evening it was rather cold. We tried again in the morning, but still was not 30 degrees. So, for my opinion they use their location, that is certainly amazing. However, they need to improve the service.

Loved the included breakfast buffets, the view from the balcony of the room, the service (incl. the refill for the coffee machine in the room). I used the indoor pool daily. The view and the indoor pool were my main reasons to pick this hotel. Hotel provides a shuttle service to/from the train station. There are no taxis at the station and walking would be far too far.

It was good that I stayed until Monday, because elevators are a pain on Sunday morning. The trick is to join one that goes up, because those that are coming down are all full. You need to make reservations for dinner in all hotel restaurants, even in off-season.

This is a legendary hotel with an exceptional history and beautiful location with the big ships passing. As such the staff knows where they are working: It's professional, clean, tidy and well worth its 5 stars. Do not miss the buffet of the evening: we went outside for dinner a couple of days since we loved the fish taverns around but the last evening went for the buffet - kind of as a last resort since we were tired of going out again: the buffet is a competitive alternative to the restaurants in Warnemünde. try it and find a table close to the windows to have the sun set as you finish your dinner. The staff is super friendly and also the bed they added for our kid was solid built and clean. very good service.

The rooms all have view towards the sea, but they are rather small for their price, especially if you travel with a kid that sleeps in there as well. But I have to nitpick here, there is little to complain. Its a big hotel, so there are plenty of people, sure. The stuff is very attentive and tries to make the stay as personal as possible, but if you do not like big hotels, this is not really your first choice.

Wonderful location directly on the beach. Every room has a fantastic view of the sea, even from the bathrooms! The staff were extremely helpful, friendly and polite. The food was great, too. This hotel is also very dog-friendly, with a welcome 'food station' in the room for our four-legged friend.

It is a big hotel with a large capacity for guests, which means there is sometimes a lengthy wait for the lifts to and from the lobby to the rooms. The only alternative route appeared to be via the fire escape outside the building via a metal staircase. This was very impractical with a dog or luggage and impossible at night or in bad weather - i wondered where the disabled emergency exit was.

the location and the room view was amazing!

all in all it was very pleasant. we had 8 months old baby with us and we were hoping the pool would contain an area for kids which was not the case. the pool water temperature was a bit cold for an infant. however, it was already mentioned on the website that it’s 30 degrees C so we already knew it won’t be ideal for our baby. not a complaint, more of a remark for future families.

The room view was exceptional. The welcome on arrival from the doorman / porter was first class.

The shower room was on the small side for the class of hotel and price. The balcony was sparse and austere being very utilitarian in its design and materials (concrete / steel).

The Location and the shuttle bus to the train station and the friendly helpful staff

We Could not get a light bite to eat or a starter at 9 pm on a Monday evening as all the restaurants were closed. The only option was a large buffet meal which we did not want to do

Loved the view and comfortable beds

The shower did not produce any cold water during our stay and the coffee maker wasn’t functioning for the first 2 days.

We had breakfast in our room and this was amazing, a large variety of everything from eggs, bread, cake, fish, cold cuts, cheese, juice and hot drinks.

During rush hours there was waiting time at the elevators. This might be caused by covid-restrictions.

SPA. The view. Helpful staff.

Same breakfast every day. Bad internet. No vegan milk. No bananas. No berries. USB- plugs did not function.