AX The Palace

The hotel is superb on every level. The staff is professional and all amenities are up to highest standards. I would highly recommend this hotel for business people and families with children. There is 2 pools, one outside and one inside. The outside one is on the top floor from which position you have a wonderful view of Valleta and bay and Sliema skyline. Inside pool and sauna were at highest level of cleanliness. We didn't use the top floor pool as I was visiting during winter. Hotel also offers fitness and spa. Staff was wonderful and always willing to help. 10/10 experience!

Hotel was central in Sliema, very easy get around. The pools (both indoor and outdoor) were lovely and clean. The room was very comfortable and the staff were so helpful.

It really was a lovely stay. Only way I would fault it is that the hotel had a deal that if we chose to not get our room cleaned for the duration of the stay that we would receive a €10 voucher for the bars and restaurant, and that we could request new towels when necessary. We took the deal but had to go to the reception each day for the voucher, and rang three times for new towels but they never came. Ended up having to flag down somebody cleaning a different room to get towels in the end. That was a little bit inconvenient but otherwise a great stay.

Room: great size, beautiful bathroom with bathtub, we even had a balcony facing the sea Breakfast: amazing, a lot of different options including omelettes made on request Pool: there are 2, a heated closed one and an open one with infinite border. Both are great Staff: always kind and ready to help. They even found some clothes we forgot in a drawer and informed us in time before we left Malta Bonus: the dinner in the ground floor restaurant was incredible. 10/10!

The location is not bad but it's not perfect. You need a ~8 min walk to get to the beach and roughly the same amount of time to access public transport.

The staff were exceptionally helpful throughout the entire stay. Always welcomed us with a smile, and gave us some good recommendations for activities in and out of the hotel. The facilities are well kept and seemed to be cleaned on a daily basis. This holds true for the pools, gym, and common areas. The location is amazing, 5 minutes from a Lidl, some local bakeries, and 10 minutes away from the coastline. It's even right behind the main Hospital.

The elevators really need some work. They were very slow and felt a bit old. The organisation could improve. When I arrived, I needed to pay for an extra person and breakfast for that person. This went smoothly. However, for the entire week of my stay, it was never noted that a third person was paid for, hence on day 3 or so, I was asked to pay again for the third person's breakfast. This was quickly resolved by a visit to the reception, but shows a lack of communication between staff maybe?

A very good hotel, a very good value for money ratio. Excellent breakfast and dinner, way over our expectations. Proper hotel room, clear and spacious. In theory, the connection with the old city of Valletta is very simple, unfortunately the bad weather did not allow the small ferry to depart, so we had to use the bus and we lost around 30min per day. If you are looking for a good hotel, with excellent meals, this is the place to stay! If you have limited time to visit Malta (1-2 days only), keep in mind that the crowded streets of Malta will cost you daily a minimum 30 min extra to reach the hotel.

The hotel was immaculate and the staff were so friendly and helpful with any questions we had. The room was very comfortable, with plenty of space to unpack our suitcases for our 2 week stay. we were given a lovely room with a balcony with a sea view which was a nice surprise. The breakfast was great, with lots of choice and refilled quickly. Rooftop pool and bar was something special with great views over the island, particularly to Valletta.

Only a couple of points: - The aircon in the gym seemed to be broken until our last day. It was very humid and sweaty in there! - It would be great to reduce the plastic in the room. Perhaps having a fixed shower gel dispenser in the shower rather than small bottles

Breakfast buffet was excellent; wide range of foods and well stocked. Room service was reliable and friendly (e.g. a turn down service each evening) The restaurant on level 9 has well appointed rooms and a team of friendly and professional staff. Food there was excellent. We ate in the hotel most nights as we felt the food was good value for money and delicious. They had themed buffet menus so there were different foods to try out in small portions, with seconds allowed!

Some wear and tear in the room needed addressing, e.g. a broken table top, and a broken motorised blind. Air conditioning in the room was not as powerful as it could be so some nights were a little too warm.

We liked the facilities, the very spacious family room in a quiet location. It's 5 minute walk away from the ferry to Valetta and near shops, restaurants, cafes etc. The restaurants of the hotel are very good and a nice option if the weather does not allow you to go anywhere else. The staff is very friendly but not at the level of professionalism of a 5 star hotel...it's more like a 4 star hotel. The breakfast is fresh and has got many options but not something very special. The rooftop swimming pool is really nice.

We just did not like the fact that the air condition is connected between the rooms and if someone in other rooms put it on sun mode your system will be affected too... However the maintenance guy did his best and tried to fix it.

The hotel is wonderful. Situated on a quiet street in Silema with walking distance to the local beaches, centre of Silema, restaurants, bars, etc. Easy walk to ferry to Valletta as well. The staff are exception and will go above and beyond to help (special shout out to Zohaib Mukhtar who was amazingly helpful, knowledgeable, & friendly!) Breakfast has everything you might want and more and it is a very relaxed atmosphere unlike other where it can feel like survival of the fittest until a deadline. Pool on the rooftop has amazing views of Silema and Valletta and plenty of loungers and shade not to feel crowded. Would definitely come back!

Nothing. Everything was great.

huge family room, very clean, good breakfast, walking distance to ferry and buses. nice French winery next door and Lidl 2 minutes waking. restaurants, shops and shopping center very close by.

We had some issues with the extra charges but the staff resolved it after a few email exchanges. the key of the hotel (card) sometimes doesn’t work and you have to go to the reception to “recharge it”. we bought the See Malta passes but the staff did not inform us of the closing time of the Esplora science museum (closed on Mondays) so we missed it.