Hotel Santa Lucía

Great location, in the historic center, yet quiet. I had a room overlooking the nice pool and courtyard. Comfortable, clean double bed. Very friendly staff. Opposite Santa Lucia park, which is a lovely venue especially in the evening.

After nine pm people are not allowed to be in the pool anymore, but that was ignored by a family who decided to stay and play until 10 pm and then let their kids run around loudly until past 11 pm. There is a young staff at hand, perhaps the situation might have been intimidating? I also realize that this is Mexico, where noise and life go hand in hand.

It's in an Incredibly good place in the city..A hub of activity and the hotel is good as an example of earlier single homes. It's pleasant, the pool is a blast from the past. It's good.

There was a mixup in the reservation and the staff thought I had reserved two rooms. I wrote them a note just to make sure that they understood that I was only needing one room because it was only going to be me. And they reply that everything was good and they would look forward to seeing me on Monday. It was easy to work with them.but evidently that mixup wasn't fully settled so I got a brisk annoyed l note that I didn't deserve. But, I think it's all resolved. I would go again. No

Good location, very clean, quiet. Staff gave us wrong remotes for audio/video, no big deal, we did not go there to watch tv. Next day when we got correct remote control, the cable service went out during watching news.

Nothing, for the price, we feel that suited out needs. we would have liked to have available an extra towel for drying hands. We were only given two small bath towels. Staff said that the two towels was all that was available.

Very centrally located with easy journey from the airport and to the main square during the day and evenings. Opposite a lovely park which had a free live event every week. The overall vibe was really nice - great building with a lovely courtyard and pool. Staff were very friendly, funny, and attentive. They were also very helpful with all sorts of things like booking early morning taxis etc.

AC wasn’t as effective as it could have been, but that didn’t impact our overall stay :)

There was airconditioning and a ceiling fan. Very important for the hot weather. It is a nice hotel with internal balconies looking in a small garden or in the small pool. Very good location near the park. They kindly kept our baggages for a few hours.

Water was running on bathroom floor and we had to walk on it. No water pressure in the basin cistern. There was no mini fridge to keep cool water which was needed as it was too hot in Merida.

Great beds, good showering facilities, excellent maid service, lovely pool, helpful staff, amazing location.

The bed are really confortable, the location and the wifi are really good. The pool is really nice🤩. The people at the reception were very nice

We don't always have hot water. Sometimes she stops after 1 minute and he had no pressure. That's the only thing negatif about the hotel.

quiet and location

pool needed cleaning more often. it was shut down one morning. clean it more often pls.

A pink picturesque wonderful stay. The location is great! it is 5 minute walking distance to the cathedral. restaurants are just at the doorstep. also tourist clothing shops are around the corner. a small corner store provides you with water as well as the hotel desk can. All staff was friendly and smiley. The AC worked splendidly! The beds were comfortable with fat pillows and an extra heavy blanket if needed. the room was spacious. we felt it was super clean. I could walk with my bare feet on the tiles, which I usually don’t. The bathroom was small but did the job including warm water.

the water pressure wasn’t that strong but worked fine. there weren’t enough power sockets but we managed. some might find the window to the hallway strange but since it wasn’t noisy at night or day, I didn’t matter.

The location is really great, right next to a lot of nice restaurants with Chaya Maya next door. Staff was friendly, the patios are charming and the room was cool and comfortable. The fan didn't work when we arrived, but that was fixed the same afternoon.

The water in the pool is super cold, because it's always in the shadow. While it's warm in Mérida, it's still too cold to stay in the pool more than a few minutes. There was a smell in the room, not really sure what it was. Would be nice with a fridge and a coffee maker for the price.