Everything was amazing, the location, the service, the staff at the reception, the hotel is well equipped, even the gym was very good. And a special BIG THANK YOU to the wonderful chef "Mohamed Refaat" and the amazing "Arsen" for the hospitality, professionalism and politeness, they really made us feel like we're staying at home. Definitely recommended!

Everything in the hotel is superb. The cleanliness and comfortability of the rooms and the facilities. The restaurant serves sumptuous breakfast. Special mention to Alsen in the resto as he made our dining experience smoot...from the breakfast to dinner. He even assists us for some personal request. Another plus factor is the heated swimming pool!! Its good to have that nice plunge while there is a heavy snowfall outside. The garden covered with snow is a picturesque...it was a haven to my son who just cant stop playing with the snow!!

Great location with free shuttle to the ropeway. Walking distance from Kecharis Monastery and plenty of restaurants. Cottage was well equipped and comfortable for a family- called to ask them to make up the fire in our room. Cottage also had underfloor heating and was very warm. Breakfast was average however for the price it was fine. The restaurant served exceptional a la carte dishes and they had a live violinist. Staff could be a little friendlier (especially in the kids club) and there is some construction going on around the hotel (although this was not currently being worked on, maybe due to the snow, so there was no disturbance to us).

Said on the website guests were provided free ski rental and helmets and this was not the case - these were chargeable.

Hotel is really good. Staff helpful and friendly. Room small, but comfy. Also there is pool in the hotel (different building) and it is free of charge for hotel visitors. If you want to visit it, no need to take anything from room (only your sweem suite) as you will get all at the pool reception. Breakfast good and delicious. Free parking.

The hotel was clean, which was a very important criterion for me. The staff was welcoming and responsive. I stayed with my mother, and there was an incident where our neighbors were arguing at night, disturbing her sleep. When we informed the receptionist, they resolved the issue quickly. Overall, the staff was helpful and supportive with all our questions. My mother also enjoyed the breakfast and dinner, and the cafeteria staff was very pleasant as well.

One suggestion I have is to add an additional chair in the standard rooms for two people. Currently, there is only one chair, so the second person has to sit on the bed. This is just a small thing to consider :)

Very pleasant, homely atmosphere. The staff is attentive. Especially nice that there is a swimming pool and sauna. The whole hotel is very clean and well maintained. The hotel restaurant has a large selection of delicious dishes from different cuisines of the world.

Few guests in the hotel but this is because there is no snow and it is certainly not a problem of the hotel, but only this I can say in disadvantage.

The hotel location is near to the ropeway, the cottage is very spacious,well maintained, neat and clean. The staffs are very friendly. Value for money. Our kids enjoyed.

The hotel is very neat and clean, the ambiance is good, and the facilities as well. Beds are comfortable, and heating is great. Quite close to the Ski resort. The restaurant within the hotel offers a great choice of food and beverages, it has a mini lounge where you can chill in the evening.

The walls are quite thin, we could hear everything from the room next to us. The service staff were helpful, but it would be better if there was no language (English) barrier, as there are a lot of tourists who don't speak Russian or Armenian.

Huts are excellent, spacious, clean, new, excellent location, friendly staff, only language is the obstacl

The cottage was a bit cold and the heating devices weren't able to be controlled Breakfast needs more diversification and is suitable for Muslims, especially since there are many Arab Muslim tourist .. and the Time is to late you open At 10am .. at least start at 8am You need employees who speak English

We are the family of 3 adults and stayed in the cottage. Very comfortable stay in the cottage. Felt like at home. Enjoyed a lot. It is very near to Tsaghkadzor Ski Resort. The hotel offers free transport facility to ski resort. Food at their Restaurant (Ala carte menu) is too delicious with good quality.

Buffet Breakfast could have been with little more better options.