Fantastic location with lovely friendly staff, very clean and well maintained property. Superb spa facilities (both in the hotel and at the Alpentherme community complex). Food was excellent and varied, with wonderful service from the staff. Room was very spacious and comfortable.

There wasn’t anything negative at all

We stayed at Hotel Norica mainly because of the easy access to the Spa. They have an underground tunnel (shared with 3 other hotels) that grants access to the Spa. Because of Covid, the Spa visit was limited to 3 hours for regular visitors, not so for the Hotel guests though, which was a big advantage. The Hotel consists of 3 buildings at are linked together. We stayed in the Palais and had a nice view and balcony. Very friendly and accomodating staff. Breakfast was very good too. Overall very recommended

Only negative thing was, that the shuttle bus back to the train station was quite overcrowded. So not only did it not apply to the official Covid restrictions, but they actually crammed more people in the vehicle then it had seats. The driver was also not interested to wear a mask. The train station is a very short drive from the hotel, so I do not see why they could not split the passengers into two runs.

the cleaners and direct access to the thermal water. The hospitality is outstanding.

The safe in the room is tiny. it can't reused for a tablet or a laptop

Ive stayed at many hotels worldwide, and i can say i enjoyed this one the most. Victoria and her family do an amazing job. Its a lovely family run hotel. Everyone was so friendly and helpful. Bianka who cleaned our room did an amazing job and was so polite and welcoming everyday when bumping into her in the hallway. Anna in the kitchen was great at ensuring our dietary requirements. My 4 year old ran around and the staff were really sweet to him. The food was amazing, the buffet always had some nice suprises. Free access and underground tunnel to alpentherme was great. The hotel provided towels and robes for all of us, including children sizes, and were changed daily. We loved our stay. Very well done Victoria and your team. Great location, great hotel, lovely food, amazing staff. Thank you

We had to leave..

The food was amazing ! Direct link to the thermal bath.

the room was close to a stairwell and was noisy.

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. Breakfast and dinner were very delicious. I highly recommend this hotel!

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Nice and clean rooms and hotel, the connection to the Therme.

Very poor lunch, dinner is acceptable, but not for high fliers, too poor for these money.

location direct connection to bad food

little bit too pricy rooms are with old furniture

good location

everything was fine

Top class hotel. Friendly staff. Delicious food. Thank you!

Everything was perfect