The hotel was exceptional. The staff were very friendly and helpful. The room (suite) was excellent, with plenty of space and storage. The food was very good indeed. The bed was exceptionally comfortable. The location was great, and the Stubai Super card was a real bonus.

It was a shame that we were charged for a carafe of tap water each time we asked for one (at supper, and to take up to bed), and that hot and cold drinks were not available from the dispensing machines throughout the whole of the day (there were no cold drinks available from the machine at lunch, you were required to buy a cold drink at the bar if you wanted one). There were no coffee and tea making facilities in the room.

The food is very good. The room is spacious.

Not all waitresses keep on being nice and/or smile. Some are too strict. In the last night, when we needed to leave before the day shift arrives, they claim the elevator won't work (our room on 4th floor) and we need either to get down the luggage before we go to sleep, or do it down the 4 stories by stairs. Reluctantly, we chose the first option.

Excellent reception staff who were very helpful Afternoon tea and cake - delicious

Having to sit at the same dining table throughout our stay. Evening meals were distinctly average quality Our “deluxe” room was very dated and didn’t feel at all like a 4 star hotel - shabby furniture, very poor bedside lights so reading was impossible. Poorly located power sockets. Having to pay for tap water with our evening meal etwas both surprising and disappointing.

The hotel and views are to dream for. We stayed so many times over the year in Stubai. I strongly recommend the hotel to everyone. The summing pool is very good for all adults and children's. Rooms are very clean and spotless. The food is very good, the staff is very friendly and helpful. Definitely we going to return to this place soon. Thank you very much for having us.

Everything was perfect. I don't think it was something we didn't like.

What can I say- The hotel, the staff, the services, the food everything was perfect! The restaurant and food was amazing and the staff did everything to make it wonderful. Everyone was friendly and helpful. We had wonderful views from our room which was huge. We didn't want to leave!!

I honestly can't think what could be better- maybe it's a bit old fashioned and could do with an update in places but this was also part of it's charm

Place is really nice with good facilities. Food was at the higher end to what other 4 star hotels offer. Wellness area is not huge but has pretty much everything you might need. We enjoyed our stay and can recommend the hotel

Room temperature was a bit chilly and no way to regulate, duvets were made of cheap polyester and not breathable hence not nice for a comfortable sleep. Hotel can have a bit more for kids, one tiny room with some old games is not much appealing.

Spacious and very comfortable rooms, Excellent breakfast and very helpful staff, Perfect location to relax with or without kids, Much enjoyed wellness and spa ( whirlpool, saunas and massage). Need to express much gratitude to all staff that work during holidays and made our stay a memorable one :)

all good

everything you would expect in a four star hotel. The atmosphere was very relaxing. The pool area is nice and a great way to relax at the end of the day. The hotel staff are friendly and willing to strike up a short conversation if you initiate, otherwise they will leave you be.

The room we were given was out dated, the bathroom had cheap tile and and the shower door was also cheap looking. The toilet was clean, but it had a faint smell of urine as maybe someone missed the mark once and it had gotten into the cracks in the corners of the grout. The mattress was too hard, almost like sleeping on wood.

This is a perfect place for a ski or hiking vacation. Cozy hotel, comfortable spacious rooms, a great spa, and a great restaurant and bar. They have everything you need and even more. The staff is very helpful and friendly, and we felt like home.

Beautiful location with friendly and helpful staff, who even gave tips on the best hikes and spots to visit. Big room which was very clean and had a nice balcony with a great view!

Room furnishings were a little dated and missing some useful items, such as a kettle or tea/coffee making facilities. Whilst there was a filled mini-bar, more fridge space would also have been useful.