- Great food and service - Stylish and cozy hotel with a large Spa - Hotel and Spa were not too crowded which is great for privacy - Spa facilities are modern and of high standards

- Indoor pool could be warmer since it’s well isolated and indoors. The outdoor pool has limited times times where it is open to save energy - which makes sense. However, I don’t see the logic behind keeping an indoor pool almost empty for 90% of its time due to the low temperature

Great Pools, Wellness, Food and Views

Dogs allowed including Pit Bull without a mouth guard - total no go with small children

The Food was superb! The setting was awesome. Easy walking distance to nearby shopping. Electric car charging stations. Great check in process.

No poolside drinks or food service. High tables in the restaurant - these are okay for a drinks setting, but having a 5 course meal was not comfortable esp. if you have short legs. *** NO SPA BOOKING SLOTS *** - why not get extra staff in or make an alternate plan to accommodate your guests? One of the main reasons we booked there was to experience your SPA but the attitude of the SPA staff was very poor and did not fit with the rest of the experience at this hotel. This needs improvement !

Staff very friendly and attentive to details. (Jacqueline in the breakfast area and Gorge in the luggage/car service stand out). Excellent breakfast and dinner. Infinity swimming 🏊‍♀️ pool is an amazing and smart idea (raised + warm pool in the cold weather surrounded by the wilderness).. Very good gym

Not much to do if with with family and kids , and streets are very steep for hiking or biking for a family with kids .. so 3 days stay max are ok for a family with kids .. literally in the middle of no where! (but very relaxing and beautiful surrounding mountains).. so advise hotel to add activities such as billiards .. ping pong .. etc (nearby villages are good to visit). Dogs are allowed everywhere in the hotel and one chased my son !!.. so need more strict rules about this issue for dog owners .. many western guests get naked in the shower areas of the swimming pool (a problem in most Europe!!).. so hotel rules should be more respectful to other cultures, religions , and family with children !! Indoor swimming pool is REALLY COLD !!.. why not warm like the outdoor one !!!.

They really offer great food options during the whole day. The Spa/Wellness is great and offers enough options for a long stay in the hotel, certainly when the weather makes you stay indoors.

There is always room for improvement, but it was all really good. A minor point for improvement - if I would have to give one - would be that the noise of the closing doors in the spa relax area would have to be fixed so the noise is reduced to a minimum.

Super friendly staff, meals in the restaurant, Tours organised by the hotel, Yoga instructor

Great pool, spa, breakfast variety, fantastic dinner at Stube, bar, reception, people cleaning and making the rooms, service at the breakfast room thanks to them for making it a wonderful trip

the service person at Stube got us a bottle of wine that was much recent than what we ordered. he did not even inform us and proceeded to serve it. Luckily my husband observed it and asked him. the serviceman offered to change but I expected that for such a Stube things like this is part of the service. it was great though with Adam(the Portuguese person) excitedly serving and entertaining. the food at Stube was fabulous though.

Great hotel with spacious rooms and a beautiful spa area in a wonderful location. The hotel was very clean and the front desk and spa staff were wonderful. Excellent breakfast and dinner service and options. What a view from the heated pool.

Limited program for activities (i.e. guided hikes, ...) which were outsourced (additional charges and no shuttle/pick-up service). The bar was unattended at times throghout the day. This could be due to being between seasons but could have been noted/advertised during the booking process. No kettle provided in the room.

Everything was excellent but especially the stuff at the door/car service/baggage carrier, they were exceptional, they went extra mile with everything we asked for and even did things we didn’t expect. Unbelievable experience really. Will definitely come back.

Wonderful hotel in a spectacular setting. Modern, clean , comfortable and very well equipped. The food is excellent, 3/4 board was well worth it with a stunning 4 course meal every evening. The pools and spa facilities are also fantastic, the outdoor infinity pool in particular - heated to a lovely temperature all year. The area has endless hiking routes, and the hotel was very accommodating to our 7 month old.

Nothing to not like.