The staff was warm, spoke excellent English. They repeatedly asked if they could help me in any way. The room was very clean. There was plenty of hot water and the shower was great. The bed was comfortable. It was quiet. It was an easy walk to nearby restaurants. I’m an eighty-year-old woman and I felt safe walking to the restaurant alone at night.

It’s across the street from an auto repair business so the view is not relaxing.

Bhutan has a good king, friendly people and it shows in the service wherever you go. Khamsum staff did a great job to provide me with a nice room, timely room service and breakfast. Sonam at the front desk is a good example for service excellence. Thank you Khamsum team and look forward to a future visit at your location

Cannot think of anything I didn't like.

Delightful and helpful staff. Clean, good sized and comfortable rooms. A short maybe 300 metre walk to the main strip.

They couldn’t provide ice for our drinks for our room, or chilled wine for our first night - they chilled wine for us for the second night though, food could be improved on, it’s vegetarian too which we didn’t realise.

I was quite touched by the warmth and hsopitality offered by the hotel staff who were so friendly, caring and dependable. In the night, when the area lights had gone off I and my colleague rushed to the hotel requesting to prepare dinner for us. And the entire staff spontaneously was at work. to ensure we get tasty, yummy fried rice and manchurian cooked in 20 -25 mns. Also they were kind to get the next day breakfast ready in 10 -12 mns as we had to checkout at 7.15 am.

Nothing specific as such

Really lovely hotel with a ftiendly staff. I liked the decor of the room, it had a feeling of a very comfortable mountain chalet. We also had a view to the river and we could hear it at night through open windows, which was great. The food was very good and the staff very accommodating. Would stay again

Lovely hotel close to everything in Paro. The front desk staff were amazingly friendly. The room was spacious, nice hot shower, breakfast was good, wifi was adequate. Enough plug points accommodating both US/EU plugs. They took INR as well.

The room was large, comfortable, and well-heated with lots of windows. Nice views. Kinley easily accommodated my more complicated than usual documentation needs for reimbursement by my organization. Staff was friendly and easy to talk to. Food was tasty and healthy. Room service was very smooth.

Very minor: as in most hotels I've stayed at in Bhutan, there was a small leak around the base of the toilet. A small hand towel ameliorated that easily.

Incredible view from our mountain-view room (room 401). Excellent location in the town, away from the noise of the city centre. Cordial staffs. Nice buffet breakfast. Great value for the money.

Lighting in the middle of the room (room 401) can be improved.

The interior decoration was wonderful. It was comfortable and despite construction nearby it was very peaceful and we rested very well here. The staff and services were amazing and the location fantastic. I highly recommend especially their driver - he was the best!

Excellent hotel in an affordable price. Food and hospitality was great. Close to the downtown market area.

I was not sure about the fire evacuation plan in case of any eventuality.