This hotel would cost you probably $300/night in Canada so the value for money here is incredible! It was perfectly clean, and well located near a ton of great cafes, bars and restaurants (best area to stay in Santa Cruz for sure). It was the most comfortable bed we’ve slept in in our 2 months in South America, plus the breakfast was great and the rooftop pool was a lifesaver with the heat!

The personnel was really nice and friendly. The room was great. The breakfast was delicious. It was across the venue of the event I was attending.

The Internet connection was poor, couldn't work while in the room. Main disappointment. The restaurant was being remodeled so breakfast was brought to the room. Even though it was delicious, there was no choice for breakfast. You needed to tell the night before at what time you wanted the breakfast brought to the room, which in general is ok, but reduced the flexibility on changes of plans. This is a temporary thing, until the restaurant is remodeled.

Gorgeous details, really eye-catching hotel. I like the boutique feel of it. Friendly and helpful staff, gorgeous suites and one of the most comfortable hotel beds I've ever slept in.

The rooftop bar isn't operational at the moment, they only serve breakfast (which was good by the way). Also the plumbing was acting up, but otherwise everything was great

Beautiful brand new hotel. Huge rooms, great breakfast ( the lady making omelettes was lovely) nice pool. Spotless

Front desk staff were not very welcoming. Perhaps due to our lack of Spanish but we did try. They never really warmed up despite being there 3 nights. Smell in bathroom first night but likely not their fault. It went away

We liked everything, my family enjoyed our stay. Good location. Good place to stay for business or family vacation.

They asked me to pay for all the days I was planning to stay at the check in. I usually pay at the check out in other places.

Excellent, friendly service. We checked in late (about 11.15pm) and the receptionist was super helpful, including organizing a delivery from a local restaurant.

It was only a quick stopover between flights so we couldn't enjoy the pool and other facilities.

, The coffee was perfect, I like that you made fresh eggs in different ways, good gym,

The only thing what could be better is the breakfast. more weights for the gym

Clean, modern and new hotel. Spacious room with refrigerator, good wifi, and AC. The bathroom was comfortable and very modern. The pool on the 5th floor is great and breakfast is delicious.

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The hotel is located in Barrio Equipetrol, a very lively upscale neighbourhood, at walking distance there are many bars and restaurants. It is also a very safe neighbourhood to walk around, even at night. The hotel is modern, rooms are spacious and well-equipped. There is also a rooftop pool with a nice view.

excellent location. staff was friendly and room clean. we loved having breakfast on the roof top area. Ashley made the best omelettes always smiling and making us feel welcome. we will definitely go back!

They need to install towel hangers in the bathrooms.