Service, food and drinks were superb. Huge variety of foods. Great wine and drinks by the pools. Friendly staff. Comfortable beds and rooms.

Very poor internet connection throughout the hotel. No heated pools, in case of cold weather, you’d better stay in the room, since the water of Pools are cold.

Food and drinks are great! Also the facilities are very good

I feel that need more employees at drink stations and restaurants

beautiful location

dinner was served quite late in the evening

The view, the location. Everything.

N/A

Good place to relax and rest provided good weather

None to comment

clean, Nice staff, beautiful place.

The location was out of this world, and the hotel is located in a wildly grassy and green spot that combines views of water, ungles, mountains, and at the beach, spectacular. We liked the maintenance/cleaning crew for their cleanliness and appearance (staff was visible, friendly, greeting), and thank you to them. Reception members are not all welcoming and friendly. When I said that I left all towels in the room, the lady commented, "You could have brought back the towel cards," but shortly, she shared their hotel magnet as a keepsake. Hotel's ponds, greenery, and beach conditions are excellent and well taken care of. The room is comfortable and good-sized. We had an additional portable bed, and it was very much needed and appreciated. The shower had some sort of bugs/little creatures on the wall, which you could spot only if you start the water. Their children's pool had several slides, and it made kids happy. The adult pool was of a good size and clean at all times. Kids club had some entertainment, but it is not tallied to all children. We were expecting to have our child attend at least for few hours a day but it didn't happened: (a) because of language barrier, we speak English and staff did not; (b) there was no clarity at what times what type of activities were in place; there was a schedule board with certain times when entertainment would take place, but again it is all verbal and was nonsensical to us; would have been much better if they could expand their board activities such as arcade games, table games like pool, create some playzone with toys and cubes for little ones (many toddlers had nothing to do there).

Staff members definitely need more training and education in hospitality; those servicing bbq area could not provide forks to the public for 40 minutes regardless of people asking them for cutlery several times. Cocktails at the bar are served with chopped fruits in it, which tastes great, but then no straws are provided. By the time you try to sip on your drink, either piece of ice gets in your mouth or the strings of pineapple or coconut get stuck in your mouth as you try to consume your beverage. The buffet has a fair variety but could be improved with the selection as we had the same menu every day.

Facilities rooms , pool and beach were great.

Maintenance of the rooms very poor. Water leaking and strong humidity and urine smell. cleaning also poor.

Facilities and general staff were excellent! Locations is better than advertised and a spectacular option! Food was always great and drink options were very good!

At times front desk staff was less helpful than expected. Unusual to not have a coffee machine in each room. The quality of the juices, and general availability of fruit juices was much less than expected.

Beautiful

the staff was not in good mood.