The view is superb!!! Awesome room with an amazing jacuzzi. The stuff is lovely. We had great time. Good music and vibes at the pool. I really liked to play ping pong.

I did not like the time service took. We ordered cocktails and it took more then 30 minutes to prepare. The swimming pool was not super clean, there was some dirt on the bedsheets.

perfect location, good lookout away from the trouble

everything fine

beautiful, safe, colorful and wonderful views

N/A

I loved the view and the place is gorgeous! Every little spot is a place to take a picture, because it’s breathtaking.

Honestly, I have no complaints.

We got an upgrade after checkin which was appreciated. Breakfast was good, pool was good and bed was comfortable. The shower was the best of the whole Brazil trip. Look and feel of overall location is quite nice, well painted, etc. Most friendly staff member of the whole hotel was the F&B employee.

I would say it is overpriced (R$1580/night around NYE). Even with having the suite that feeling didn’t really go. The gym is outdated with very old materials and no notable maintenance. The sauna/steam cabine didn’t appear to be functional, but also didn’t invite for using. There was some construction going on on the side, so this might improve. A weird thing is, that all rooms have a keycard system but you get a tiny key with which you open the door and you also need it on the inside to actually open the door when you want to go out. General feeling is, that it possibly broke down/got too expensive and investments are low. Can’t really get my head around it. Lastly, perhaps we asked the wrong question, but knowledge of the staff on what you can do in Buzios was experienced as limited.

STAY AWAY! One of their staff members actuelly hit me and I had to report them to the police! This is not a safe place to stay!

The view. The area (itself. Not the cleanness neither the feeling)

The team is clearly unprepared and it seems like there’s no training for them. I asked in advanced to not be disturbed with any problem we could face like things not working, and so on, because we were facing a very hard moment in our family and we just wanted to relax. They agreed and said everything would be ok... When I got there, the lady on the reception didn’t know a single thing about my reservation: neither if I requested an extra bed for my daughter nor the type of the room I booked: her solution? Upgrade us into a +6 higher class room (without having power to do so). The result? We had to change into 3 different rooms and two of them were dirty: a large mark of pee on the floor or one, and on the other room, we found a clogged toilet, with 3 marks of pee under the seat and the duvet were SO stinky, like 30 sweated men had used it for a month! Disgusting! To sum up, the next day we had to move everything again (tons of bag with a child) to another room to downgrade back to what we reserved because they said they were full for the weekend... BUT IF WE WERE WILLING TO PAY... they could find a better price... They were lying into our face in so many times and ways that I could stay all night long writing here! Not to mention the piece of a broken glass on the floor around the pool that my husband stepped on it when we were there playing with our 3yo daughter- thank God he didn’t injure! Apart from that, for the lovers of a good breakfast: breads were not fresh. Result of our time to feel better and relaxed after graving our baby boy: we went home on Friday instead of Sunday! Thanks for disappointing us so much. Never going back.