Lovely and well kept grounds. The hotel is beautifully decorated, the food and the drinks are great. The staff goes above and beyond to make sure you’re taken care of., they really made our stay with their amazing service. The room was beautiful, well decorated and very spacious.

The mattress wasn’t the best, it didn’t bother me but it could be better. The vendors on the beach in front of the hotel are really pushy and made some guests uncomfortable. They set up shop of front of the jacuzzis and won’t take no for an answer. The main reason I don’t give the hotel a full rating is because during our 4 days stay there was construction going on on the first floor suites by the pool, and I wish this was noted somewhere on our reservation. Guests should be aware of it as it’s very loud.

Great outdoor area, nice food, and friendly staff.

The bed and pillows weren’t too comfortable. And the bed sheet should be more thicker.

We had the pleasure of staying at the Carmel Cumbuco resort five years ago and were delighted to return recently to find that the resort is in excellent condition, very well-maintained, and with many new improvements that added to our overall experience. The attention to detail from the staff was impressive, with small refreshing drinks and fruit served around the pool area, which was a nice touch. We particularly enjoyed the breakfast, which was not only delicious but also varied each day. The room was comfortable and relaxing, with all the amenities we needed for a pleasant stay. Overall, I highly recommend the Carmel Cumbuco resort for anyone looking for a relaxing and enjoyable stay. The resort is well-maintained, the staff are friendly and attentive, and the little touches they provide make for a truly memorable experience.

The only downside was that the live music in the pool area could be heard from our room since all rooms face the pool. However, the music stopped at 10 pm, and we were still able to get a good night's sleep in peace and quiet.

The common areas of the facility are very good. They are well laid-out, clean, and decorated nicely. The service in the pool and beach areas was excellent as was the breakfast service.

The rooms need work. They are not up to a five-star quality neither in decoration nor cleanliness. Windows and veranda balcony railings were dirty, and the space behind the two sinks looked like it hadn't been touched in a long time. Little things that make a difference (and are expected at a five-star resort) such as moisturizing cream and at least one free coffee in the room were missing. The bathrooms are small, the shower tiny and the toilet paper holder was broken (something the maids saw every day and was probably less than a 5-minute fix for maintenance).

This is an upscale beach front small resort style hotel. Amazing place to relax and recharge by the beach, jacuzzis and pool. Staff is incredibly friendly and made every effort to make us feel welcome and comfortable. Continental breakfast every morning was superb. Me and my partner had a marvelous time together.

It is an upscale hotel, so prices for beverages and food as well as rooms are on the pricey side. But the location is great and the village of Cumbuco or near by beach restaurants offer great affordable options whenever one would like to explore the surroundings.

Location, staff friendliness, food and beverage options, infrastructure, ambiance, service, variety of experiences offered (excursions, spa, entertainment, etc.)

Food and beverage were a bit overpriced (a special package for beverages and/or all-inclusive could be an interesting option) and, although the room was spacious the bathroom could be bigger.

There’s a lot of things to do and to relax. The staff was amazing and we felt very welcome.

There are only two main vegan options in the menu. Later one of the waiters told us we could request something different and the chef would make it. Maybe consider putting this info in the menu so others will know from the start.

staff, infra, breakfast

abusively expensive add on services (it’s ok to charge a premium, but the double or triple than the equivalent service outside of the resort?). examples: massage was charged BRL270 while BRL100 outside, kitesurfing at BLR300/hour while BRL190/hour at a very good school a fee meters away…

Staff very friendly and helpful, great food at the restaurant, great location, beautiful setting. Fantastic swimming pool and great sauna facilities, I recommend the steam sauna with view of the beach at the sunset.

only some details like missing shampoo or a towel in the room, cleaning lady could do a slight thorough job.

Very satisfactory breakfast with varied items

I was very satisfied with the hotel. Your employees are extremely polite and kind