landscape is beautiful, hotel is really nice and complete. pools are great and warm! Good kids club, although 100% in Portuguese so couldn’t use it much.

I believe such a hotel where you pay enough for booking there shouldn’t charge for details such as arriving 45 min before or even requesting “a milk” at your apartment. Those details make the difference between all inclusive hotels in Central America and this one in Brasil.

The service, and the “all inclusive” offer. The environment is spectacular, besides the fact it rained most of our staying.

The lack of people speaking Spanish, specially for kids. We have little kids and we couldn’t send them to the “Entretenimiento Infantil” because they wouldn’t understand anything. Also, we went to the Parque Ecologico with our kids (around 6:30pm) and we encountered a 0.5m snake. Luckily for us it ran away, but we were really close when we realized it. I don’t know if this is something common for you, but if you know there are this kind of animals, you should have definitely warned us. Imagine what would happened if one of us got bitten.. Are you prepared to deal with situations like this? Lastly, I didn’t like the lack of an entrance ramp for a baby carriage. I had to carry it up and down over the stairs every time..

Location and view from my room, outstanding. The staff was very friendly, although not that many speak English, they did tried and helped out, always! More then enough places to eat and awesome deserts, with a view over the sea, what more could you wish for.

The Airco was quite powerful, what is a good thing off course. But blowing air directly towards the bed. This cold flow was a bit too much, and without a blanket, it was really chilly (turned the heat up, but no real effect). The shower could be more clean, the space between the tiles are black from the bacteria.

Staff very respectful and responsive; foods and drinks ; Infrastructure; Diversity in options; Transport internally; Wi-Fi; Bedroom view; Towels service;

Bathroom wasn’t very clean. There was a lot of Mold on the shower glass, room 2126. The experience of the Vitoria dinner was bad ( bad service, waitress took a lot to bring the drinks and as our reserve was the last one at 10 pm, when we asked for a second round he said eh could t open more bottles of wine - unacceptable). Sauna needs to be cleaned more often.

Awesome food (really, really awesome for an all inclusive). Excellent wifi, gardening, cleanliness, staff, top shelf beverages, beautiful views... There's always someone around to help.

Some of the servers are really unexperienced and don't know what to do or ask, but other than that nothing important.

location, the surrounding is all nature. the food is incredible !! for a huge quantity of people , and very tasty, high quality.

there was not enough towel for all the hostess!!! we had to buy towel to stay at the beach.

The quality of the service and the multiple and diverse facilities.

May be the location was a little bit distant from the city, but that fact wasn’t a problem to have fun.

Well… we chose the place for a special reason! My husband and I got married last Aug 15th at the little chapel they have!!! And our honeymoon was at the same place!!! It was perfect! Place is wonderful, food is outstanding! Thousands of thing to do… or to do nothing! We will keep great memories from there!

We had to go back to our reality LOL!!!! We have nothing to say we disliked!

location is wonderful

a suite

distancia do restaurante principal