ibis Osasco

Location and Quality of Hotel

Wifi could be much faster and reliable. I am a business travler. Fast reliable wifi is a must for me. I didn't know there was an option for paid Wifi. But is it really faster?

Simple clean good price friendly staff

The parking was a little complicated but only because they were doing construction not a real complaint.

The bed are extremely comfortable. The shower is awesome.

The location is risky at night. Is difficult to call a ride service to there.

location , super clean

front desk wasn’t too friendly! No breakfast

break fast

queues

Tiny and simple room.

There is another building right in front of the window. The TV is old, and few channels are available on the TV package. The yellow lights didn't match with the new demand for remote working. There is a single queue for both check-in and check-out. The parking staff is not polite. The mini-bar was empty when I arrived.

The location is fantastic! The Bed is a Rock. Is the worst I have sleep.

The bes is a rocks pile

To sum it up: a room-in-box, cheap-yet-overpriced premise without any service whatsoever and engineered to be the cheapest among the cheap hotels, cloaked in an international hospitality brand that uses their brand caché to lure hosts from a previous but now nonexistent hotel experience. My family booked for Christmas Eve and three nights. We arrived at the hotel at 3 am on the morning of the 25th, checked in and jumped into bed at nearly 3:45 am as everybody was beyond tired of Christmas celebrations. At 9 am, we were woken up by loud guests in the neighbouring room, as the walls didn't seem to have any soundproofing. At 10:30 am on Christmas morning, we were pleased to be woken up again by the cleaning lady since, obviously, no one would be sleeping on the Christmas holiday morning, that coincidentally happened to be on a Sunday this year. Needless to say, any shoddy hotel service would note that if one checked in at 3 am, the hotel admin should book for cleaning service in the afternoon of the next day. I forgot to mention: you carry your linen, bath towels, soap, pillows and extra toilet paper, on your hands, upon checking in. Cool and nice, huh? The hotel desk employee doesn't have a uniform; it could be your usual gang friend coming out of the street dance show and servicing at the front desk non-stop. Accor had seven years ago in Brazil three main entry tiers of hotels: Formule 1 (cheap and small), Ibis (honest and still money-saving, but with nice restaurant and room size and Mercure, with better service and rooms. In 2022, Accor decided in Brazil to apply the Ibis brand into a previously matchbox-sized room of “Formule 1”. The difference is that in the "all-new 2022 Ibis" you don't have bunk beds; Possibly, Ibis Budget must come with sleeping bags and a shared toilet, as Ibis is already a cheap-and-dreadful budget hotel. You do not get what you paid for.

Apartment was very clean.

Completely disorganized staff. We were 3 guests but for one (the child) there was no bedding (no pillow/bedsheets/blanket) I had to go to the reception and ask the staff who given a blanket. NO BEDSHEETS! when inquired about the bedsheets the answer was a simply “we don’t have it, but here is another blanket” Appalling service level !