The room for 2 adults with 2 kids was clean with decent size (about 25sq.m). The pool was 32 degrees excellent for children. Sauna and Steam room were available. Restaurant was big and not overcrowded. Staff was very nice and polite. Free parking was available at site. Very good breakfast.

A little renovation will be good. We were having trouble with the card opening the door - we needed to try each time about 10 times until it worked, even after we asked for a new card we were having the same problem. Food in the hotel restaurant for lunch and dinner was not tasty. Spa area needs rework, only 1 shower available for men and one for women and it is in each dressing room. Ice bucket/cold shower was not working. The Spa area is also available for visitors not guests in the hotel.

Breakfast was great in very nice location. Art all around and very nicely decorated. Good restaurant at front door. Spa included with good choice of wellness services/ Opening windows and good pillows and room temperature, fridge and TV not used and bath which came with upmarket toiletries and fluffy towels. Pool was nice as was sauna. Free parking outside hotel. Price was excellent for basic room we had - many other themed rooms were intriguing but cost more - next time maybe.

Checkin not till 1500 so had to kill time - reception didnt offer early checkin. Steam room was not working and ladder to jacuzzi was shaky - also not clear that locker keys had to be given at reception and not in the spa area. Checkout took a long time for the person in front and receptionist didnt seem interested in expediting us instead of phoning someone - ended up just dropping keys and leaving but usually like to do that in person.

nice standard room, clean and air conditioning working properly, very good restaurant (try Serbian menus) including Bulgarian meals and tasty pizza, exceptionally tasty breakfast. Even the hotel was crowded, restaurant is big enough to accommodate all. Hotel is just near city center/park/church yet easy to get out to reach nearby attractions.

the check-in start from 15.00, no exceptions. Parking place is most of the time full, yet you can unlock a parking place after you'll discuss with parking boy or with receptionist. Some tourists with kids can be pretty noisy on the corridors ...

We were in the Benjamin Moore room. It was nice and spacious and comfortable. Breakfast was plentiful and diverse. The swimming pool was a decent size and very warm. The location of the hotel is in the heart of the town.

The room was not spotless clean, we had spider webs on one corner of the room, above the bed. If travelling with a kid the sink of the bathroom is very tall and difficult to be used by a 4-year old. The swimming pool is not clean all the time and there could be improvements in this respect. Difficult to get by on English only with some of the staff.

Very good breakfast, many options, tasty and fresh food, also the hotel restaurant food was a great Bulgarian cuisine example! Even the restaurant was crowded all the time (with hotel guests and neighborhood locals), as hotel guests, we were able to find dining places all the time. The room air conditioning was very efficient (on the first night too efficient :)), clean room & bathroom, good size, not crowded. Good wi-fi bandwidth. The room was quiet but only because we booked an apartment (and the inner wall was enough to attenuate doors closing sounds) but the rooms doors strikes make high-level noise when they are closed and the hotel clients were not at all concerned with gently opening/closes doors no matter of day/night hours ...

Somehow, the hotel clients were pretty noisy, with a lot of children traveling halls during the night and none of them trying to be quiet ... What is the reason for hotel video cameras placed on halls if hotel staff won't ask "night halls travelers" to be quiet? And also, many hotel clients sneezed and coughed frequently (I don't know if because of high efficient room air conditioning or because of other reasons ... :)) instead of hotel staff efforts to spread all over the place hand cleaners and to regularly clean restaurant tables ...

Located @ the hearth of the town. SPA is basic and does what is meant for. Many activities on demand which is also nice.

Restaurant&Winery is a little pricey as it offers nothing special or extraorinanary. I went for a single room(301). The black-out curtains are not black-out at all. Take a look atthe picz provided. I also told the staff about it, they said it would be nice of me to put it here (so they((managnent)) take action). These are night and day pictures. No black - out at all and this could be cricual if you need a good sleep after a busy day.

the spa was great- we were really happy with Iskra breakfast was great location was nice

The property is great, but there arw two things which I didnt like that is why I am rating it with overall 8 stars- first the lock cards for the rooms are not working good- We needed to try up to 15 times in a row to open the door with one of them and 3-4 with the other one. The other thing I dont like is that there is a deluxe suite with king size bed, but there are actually just two small matraces so when sleeping on them at the end you end up in a whole between them :) not comfortable

Each deluxe room takes you to a different world. The hotel is quite clean, good breakfast and delicious food in the restaurant, and friendly staff. There is no mineral water, but the water in the pool is heated to 32 degrees. There is a sauna, a steam bath, a gym and they offer a wide selection of massages.

Breakfast was great and in general all the facilities were perfect. Nice stay and very quiet. The only minor point was that room cards were not functioning good for a couple of days, but it is a very minor nuisance and didn't change the good perception of the hotel.

Room was a bit old. However this was a minor point as it was clean, with a lot of space and quiet.

Loved the different style rooms. Good location

I don’t like the single beds put together ! It’s hardly good for romance 😉 the shower room in Kate’s room wasn’t great as never seemed to dry out which left a damp smell - it needs a bath in it too