Checkin at 1 am was very smooth, quick and professional. Received assistance from front desk with luggage, skis and ski boot bags while brought to king suite in a different building. Prompt response from guest services to minor problem with dead batteries in tv remote in bedroom, and prompt delivery to room of coffee for next day.

Not a big deal, but would be nice to access the hotel restaurant, Rockford Grill, directly from inside hotel rather than going outside to the village walkway. Overall, no major issues or problems to report.

Loved the beautiful location, room was fantastic with lovely balconies looking out over the mountains, very clean with everything we needed and loved the room had its own laundry room. The attached mini village had a fabulous bar and restaurant, we ate there two nights and it was superb with great staff. I have to say a huge THANK YOU to the man that checked us in and the lady that helped him, I sadly sustained a dislocated and fractured shoulder and nasty facial injuries ( 2 black eyes ) in a fall a few days before we arrived, as soon as he saw me he couldn’t do enough to help us, he made sure I was comfortable and sorted all the check in for us and upgraded us to a 3 bed suite so that I could get some much needed rest in my own bed, they were both a shining example of customer care and I really can’t thank them enough as I was in so much pain. Wonderful hotel with the very best staff, thank you so so much for looking after us do well. If you get a chance stay here, you won’t regret it ❤️

Nothing, it was superb

It is the perfect location for skiing Revelstoke. The condos are very large and comfortable. Basics like coffee, creamers, salt and pepper were provided. Cleaning was daily and our sunset views from our balcony were spectacular!

The complex is a bit difficult to navigate and involves carrying equipment up and down stairs. The ski lockers don’t accommodate boots nor do they have direct access to the hill. The elevators, hot tubs and hot water seem to be underprovisioned for the size of the complex given the price.

The most lovely and outstanding staff working here. Front desk was Very informative, very professional and Helena was so wonderful, all the front desk was phenomenal actually. They were all so welcoming , friendly . Makes it feel like a special vacation. Made us smile 😊 We enjoyed all front desk staff and staff around the resort. Cute shops. Loved all the people. Love the nearby hikes, cool bike rentals. This is a very nice place to stay ! Also the coaster ride was so fun too. Especially if you have a child or teen with you! Restaurants had good food and saunas were fun.

I didn’t like that the pool had run out towels everyday, And the work out gym smelt bad, very stale . they should have some fresh air or a window in there, or air purifier.

Spacious 2 bed apartment with amazing bathrooms , toiletries and high spec kitchen. Excellent aircon (it was 32°). Huge comfy beds, black out curtains (good if you've got jet lag). Fantastic pool, hot tubs, sauna, mountain views, balcony, reasonably priced bar/restaurant given the high standard of hotel Given opportunity to upgrade few days before check in to 2 beds for almost no more money

Given how high spec the kitchen was there was a lack of crockery (and smallest mugs I've ever seen). No electric kettle, so had to boil water in a whistling kettle on hob (which felt like camping in the 70s) Major building work going on next door (large cranes etc). We were there at a weekend so quiet but it started up Monday morning as we left

Suite was in building 2, which had modern new facilities and lots of space for the family to spread out. Very very clean too. Some drinks and snacks left for us to enjoy in our suite on arrival Nice touch having free coffee/tea/hot chocolate in reception. My family valued that. Swimming pool was a reasonable size and had 2 saunas. My children loved the pool after a day's activities Staff were helpful and attentive. Would recommend 👌

Could have done with more seating available by the pool. It is a drive from town The pillows were far too plump for my liking.

Such a lovely hotel and resort! Has literally everything you could ever think of in the room and also in the complex! Multiple good restaurant options and a couple of little shops Plenty of activities- no need to leave the hotel even! This is a foreign concept to us Aussies! Great summer and winter options Gym was good and the pool and spa were great! The suite was SO spacious and comfy- we loved the dirty/wet clothing rack at the door and the cosy fireplace by the couch Staff were so kind, friendly and helpful! Parking was easy and convenient- loved so much that it was free! We would love to come back! Next time in winter :)

Nothing at all! Would only suggest getting Netflix/streaming services as the only option is to pay for movies. Minor feedback, otherwise so great!

Pet-friendly with great location and nice amenities at the resort and in the two-bedroom suite. Underground parking with EV charging available. Helpful, friendly staff. Nice touches for our dog, including a bed and treats!

The only downside is that it's very expensive. Lots of places in BC and AB cater to international travelers who don't mind the price because it's fine with their currency. I recommend providing local pricing promos to address this. I'd also like to see composting and recycling bins provided in the rooms.

We enjoyed a two night stay at the resort. Our one bedroom apartment was very comfortable and well appointed. We enjoyed the grounds and amenities at this resort. The staff was extremely friendly and helpful.

Our room was situated next to the gondola base, so it was a bit noisy when the gondola was running. As we were there in the summer, we liked to have coffee on the balcony to enjoy the mountain air. Alas the gondola began running at 8 a.m. in the morning so quiet was interrupted by the sound of machinery.

It was a bluebird weekend over Christmas so we could fly into the airport! Management were able to pick us up and all our luggage! Very lovely staff and super accommodating. Loved the super big bath tub and balcony. The kitchen/laundry area was well laid out. Perfect location being on the hill for skiing. Restaurants were good. The expansion is going to be great! Very festive at Christmas. Loved the outdoor pools and hot tubs. We were able to ski, while the rest of BC seemed to be in mud.

The sauna's are a great addition but I think the heating units needed to be installed lower as the bottom bench was cold. From our building 1 to get to building 2 you have to walk underground through the parking lot which was a bit strange, but doable. A bit pricey for the rooms over Christmas, but understandable.