The lobby was nicely renovated and modern. Good first impression when you walk in. Staff very friendly and professional. Restaurant nice. staff super friendly. served a great breakfast.

After leaving the lobby to go to our room, rest of the hotel looked old and run down. It was a major let down seeing the room after seeing such a beautiful lobby. The carpets were old, walls and baseboards old; room itself was very clean but dull looking. definitely needs a paint job. The curtains in the room did not cover the window which made us feel uneasy as we were on ground level and customers pulled up to our window in the parking lot and were able to look in. We had to hang a towel in the window to make up for the lack of drapery and to give us privacy. The bathtub surround looked old and worn. For the only major hotel in Grand Falls, it’s too bad that the rooms are not updated and modernized.

The food was great, the pub was also great for drinks and pub food, the front desk was amazing and took time to take care of the person in front of them. I enjoyed my stay and will stay again as well as recommend!

There wasn't anything that I didn't like, tho it would have been nice if there was air conditioning in the room or even a fan. Other than that the room and over all 9/10.

The location is perfect, central to everything around. The staff was very friendly and helpful. Our room was spacious and the bed was comfortable. We stayed for 4 nights, and most likely would return to this hotel.

The curtains in our room were not large enough to cover our window, it was a bit challenging to make sure we had complete privacy at night. I'm sure this is not a recurring thing, but someone started to mow the lawn very early around the building and woke both my husband and me.

It was conveniently close to where we needed to be

I had no idea until I registered when I got there that I actually had booked in another location across the street. ( which is not actually just across the street to get there). I was also led to believe breakfast was included. It was not and I had to pay extra for it!

Food and service in the restaurant was really good, however wasn’t a fan of the bar food. Service from housekeeping was really good and all staff seemed pleasant to deal with. Our room was clean which is always my main concern

The rooms are a little dated. Our room was clean but old and the drawers in the cabinet didn’t work. Fell out actually. I wish that the rooms came with a mini fridge to make the stay a little more enjoyable.

We love the location and we had our 2 dogs with us. The grounds outside by our room were excellent. Love that there was an outside garbage can. Big plus which you don't see very often. The staff were really friendly and made me feel really comfortable. Thanks to your staff

We had nothing to complain about.

It was clean it was very nice cottage feel. Well still staying apart of a hotel! My fiancé loved the property. It was her favourite spot we stayed so far as we are traveling through all of newfoundland!!

Vending machine outside of the room was out of water. Which is fair but other then that not complaints!

The staff was amazing especially Kayla at the front desk. The location was also good. The room was clean.

Upgrades to the bathroom. It was clean however looked dirty due to the old utilities. The noise level from upper and lower walking is very loud.

Great location and served our purpose for a one night stay. Staff was very friendly. Room was clean.

Older hotel and our room needed an update. This hotel has not changed since the 70's and definitely needs to be refurbished.

Staff was excellent, they moved our rooms all together on arrival even though I had forgot to say that in the booking. Lobby was nicely renovated, hotel is conveniently right off of the highway

The rooms show their age. Biggest complaint is the bathrooms, the tubs are stained yellow, poor fitment on fixtures, yellow and peeling toilet seats, old materials, etc. Could definitely use an update.