Hot tubs were great!

Lack of supplies. I wasn't expecting much since it is a hotel room, but a kettle, teaspoons and washable mugs would have been nice. There were paper cups in the room, which went pretty fast. There were tea bags, but we had to make tea using the coffee maker. The staff, however, were accommodating and brought more paper cups and a cork screw when asked. They missed cleaning the room one day, however.

Needed to leave early due to Covid and get a partial refund and was totally unable to deal with booking.com because of no working relevant website access and no phone number! Fortunately individuals at the property were very helpful. I will never use booking.com again

the hotel is wonderful! the pools are great! excellent location!

the first day breakfast was buffet and it was excellent. the second we could choose what we wanted to eat but in the third we couldn't even repeat the cup of coffee! anyway, in my opinion, it is not worth buying breakfast in advance as we did.

Excellent location and set up for skiing at Mont Sainte Anne. Dinners in the dining room were delicious - really excellent food.

The included breakfast ( paid extra for this on the room rate), was only a coupon for a breakfast sandwich, coffee and a hash brown from the takeout counter. The buffet breakfast offered in the lobby/ dining room wasn’t included. That was disappointing. Not even an offer to use the coupon towards the buffet and pay a surcharge.

Rooms were beautiful. Pool was excellent. Everything including the view was wonderful.

The hallways were dirty. Spilled food outside of rooms, lots of trash bags set out and not picked up left for well over 12 hrs.

convenient for my schedule. easy to benefit from nature by walking to the mountain. large pools and spa with lots of seats or long chairs and side tables.

toilet not functioning at the spa but will soon be. beautiful and well thought set up.

Space in the room. Loved the extended bar on the wall with pegs. Really good room dimensions.

Needed a second large chair and a bigger fridge.

The place was soo clean and spacious. Loved all the amenities and especially the swimming pool. They have both indoor and outdoor plus it’s heated!

Nothing

Staff was helpfull and freindly. Pool is good. Beds are comfy

We needed to ask for bathrobes .. Everythyng else was good

A/C was broken in our initial room. We were moved to another room, but the cleanliness of the second room was not as good as our first room. Staff was very helpful, 10/10 for accomodating us throughout our stay.

A/C was broken, room was not as clean as I would have liked. Wine glasses were clean, but still wet and there was trash left in the bin.