Lovely location on the lake front. Our corner room had fantastic views ranging over approx 240 degrees. Breakfast was excellent, you could see the impact of Covid with everything offered in single person portions which is probably one of the few ongoing benefits from that time. We visited in Winter and hotel was lovely and warm. Staff were very friendly and we made use of the luggage store on the day we departed, most useful.

During our stay the hotel was undergoing renovation on the floors below which meant a little noise. The hotel offers self serve filtered water from a dispenser by the lifts, the provided carafes took an absolute age to fill, the dispensing button had to be pushed in with significant pressure throughout this slow delivery.

Breakfast was amazing. Coffee was early and perfect for travelers. The view was spectacular. Ability to open windows was great. Spacious. Nice furniture.

The bathroom leaked and the resident in the room below complained about a water leak. You could see that there were holes at the base of the shower door. My friend called to see if there was a waterfront room available and the cost was $280 not the outrageous price I paid. In addition, our third party could not attend and they did not allow for a reduced fee. I will not return.

View from the hotel were amazing,

No information desk re Puerto Natales or tours and no brochures around. We asked for a map and were given a B,&W photocopy of a bus map with some stops. For such a top class hotel you would expect good information available. We stayed 5 nights and noticed the room floor was not hoovered and how furniture built up dust on the surface. From 5.00 am the trucks noise wakes you up as the hotel is right on the main road.

Stayed 2 nights at Hotel Costaustralis and was very pleasantly surprised. It is the first stop on the way into town from the hotel which is convenient if you take the shuttle bus. Nice location on the shoreline with view to the north and west over the harbour and to the mountains. Our room faced the harbour and it was cosy with a beautiful view. Unfortunately there are very bright lights on the walkway illuminating the shoreline walk and they stay on all night so we had to close the blackout curtains over our window which was a pity. The bed was comfortable, the room was clean and the breakfast was excellent, better than anywhere else we encountered in Chile. The restaurant was also open until 11pm which was convenient for a late return from Torres del Paine. Although not in the centre of town, there are plenty of shops, restaurants and other conveniences within a short and pleasant walk from the hotel

Bright lights on the shoreline walk; windows don't open much

The views were spectacular and the staff were great especially Francisco and Paula. They were so patient and helpful. The dinner was amazing! Compliments to their chef.

The WiFi was not available for the cabins which could be a nuisance for some. I was ok with that. The waste baskets in the bathrooms could be larger given they recommend not to throw anything in the toilet.

it’s a fabulous property in a great location. The beds, linens and towels are true 5 star hotel quality. shower worked great and the bathroom was clean and modern. the sea facing front of the building was catching the afternoon sun which made our room very cosy. we enjoyed our sundowners at the bar with great views over the sea and mountains. a good quality WiFi was a bonus. the property is newly refurbished, had a fresh , cosy and modern look. the breakfast bar was fantastic with egg station. we loved the place

nothing I can think of

Location was great, down by the water. The room was very cozy and clean. It was quiet and a comfortable place the stay. The hotel was beautiful. The included breakfast was pretty good.

We thought the hotel had an airport shuttle as one of the amenities but when we asked they said we had to book it as part of making a reservation and that we would be better off calling an uber to take us to the airport.

The location being lake front and mountain view was beautiful. The breakfast choice was great and I liked how they had most items individually placed in small portions to avoid food waste. The eco friendly water idea on the hallway's to avoid plastic bottles and water wastage is great and I've never seen this before, and it worked for us really well. Staff we very friendly and the location to the main center was good. Overall a really great stay, especially as we had this booked for 3 nights overall before and after the W Trek

Nothing in particular, it was a great stay

Lakeside property in a central convenient location. Lovely room with enormous comfortable bed and wonderful views. Fantastic included breakfast which started early, catering for all the early starting tours. Able to order a packed lunch for day tours. Staff were very friendly and helpful

No problems with the property

The bed, pillows, tv, shower and breakfast were amazing! Especially the bed!

It was super expensive! They changed the rates the last night, there were a ton of hidden fees. There was no early check in, lack of hangers, faucet loose, air and wind came through the window, outlets that did not work, furniture that was loose and even broken.