Breakfast was excellent, complete with a live music performance! The hotel is well-located in the centre of Santa Cruz and really celebrates Chilean culture and traditions. Wonderful. Beautiful location as well, as well as the interior and exterior of the hotel, offering many places to relax and enjoy.

We came with our dog, as this was marked a "dog friendly" hotel on Booking.com. I also sent a note in advance to confirm this. However, we did not receive a response confirming or rejecting this. When we arrived however to the hotel, we were informed that they no longer accept dogs. Finally they let us come in with him, but it would have been better that they had revised the different pages where you book the hotel. We would have either selected a different hotel, and/or made arrangements to leave our dog at home.

The hotel is a perfect way to see Santa Cruz, the museum which is fantastic and other vineyards. Nice wine-tasting room (we didn't do any) and nice gift shops. The breakfast was huge and varied, very good coffee. We enjoyed the setting but needs a few more cozy sitting areas in winter or in the pouring rain, which we experienced since it was very early spring. In the evening, we had decent pizzas by the fireplace. The heating in the rooms was very good.

My shower leaked quite a bit. I think there could be more cozy areas, given the colonial theme. We were not able to make use of the SpA since we were staying less than 24 hours

Wonderful hotel. Friendly staff, superb breakfast which has a vast range of foods to cater for, almost, everyone. It is effectively and efficiently run and constantly refreshed. We have travelled widely and this hotel is one of the best we have stayed in. There is a mix of clientele from tourists, families and business people. The room we had in the front block was spacious and comfortable. We had a view of the distant hills and it was peaceful. They have parking on site which is a bonus as the hotel is situated on the Plaza de Armas. They have a valet parking system and may need to park your car but this, again, is efficiently organised. There is a lovely pool and if you want a flutter, the casino is also on site, free to guests. The staff from reception to concierge to cleaning are first class.

I traveled with my mom and it was exactly what we were hoping for on this leg of our trip. The location was great (10 minutes walk to bus station, great restaurants) and staff was friendly. The quality of the room and amenities met the value. The pool, steam room, and sauna were nice as well especially given the weather.

Don't ask the hotel for the help getting a taxi. It is easy to get a cab yourself outside and you will get a fair price directly from the cab driver.

Great facility, this was our second stay at this hotel within 3 months. Highly recommend.

Despite the fact we were there during shoulder days (night from Thursday to Friday) with very little guests our car was always (even for 30 minutes) driven away from the parking lot and so we had to leave the keys / ask for the keys every time. This would be understandable if the hotel were full, but do not understand this. At least 25+ empty car parking spaces just in front of the main reception area.

The property is right in the heart of Santa Cruz, with some great restaurants, supermarkets and farmacies within a very short walk. The breakfast was great and the staff was exceptional.

The rooms were comfortable but are on the smaller side for the price (specially the bathroom) and could use an update.

The environment is wonderful, smack in the middle of the city, but it looks like you’re in the country. Service is wonderful, the staff really knows how to take care of you. 

Great location

Rooms have mini fridges but none of them work. Room was very small so could not order room service as no where to eat it!

Great traditional hotel to stay at, specially if visiting the winery like Montes, Casa los Apostoles, etc. The museum is also a must (from the same owner of the hotel), I think it should belong in Santiago.

good location, good casino next door, amazing breakfast at a good price, good parking service

feels a little old, the water in the bathroom kept sounding all night, the air conditioner was not easy to control or regulate