Fantastic receptionist, great customer service , welcoming morning buffet staff, and the best shuttle bus service available every 30 minutes. The room was neat and clean. It had all the amenities and toiletries .The room service was excellent. Hotel shuttle bus service from the airport is on departure level . Just exit gate number 4 and wait for your bus. Or contact the hotel before your arrival and ask them of the bus license plate number. This place is about 1.5 hours away from the city center by train, depending on where you're going.

Great hotel, close to the airport. The hotel provides a free shuttle to and from the airport. There is a bus from the airport every 30 minutes. From the airport, the shuttle departs from the 4th floor, exit 4. The staff is pleasant and helpful. When I checked in, they gave me a flower. So cute! The room was large and quite luxurious, with a switch by the bed to open and close the curtains, an automatic flush toilet and a heated toilet seat ) Good sound insulation, I didn't hear any planes. Tasty breakfast. The hotel is perfect for an overnight stay during a transfer.

Everything is great!

The hotel was clean and had a shuttle bus to take you to and from the airport every 30 mins. You can go to the city from the airport, it takes 5 mins from the hotel to the airport by the shuttle bus and then there you can take metro or bus if you are on a budget to each the city. It takes 30 mins by bus and metro to reach the Heaven;s palace near the forbidden city. The stuff was very friendly and always trying to help, they have a small translator decide to help with communication. The service was at high level.

No one offered me to take my luggage to the room.

The communication beforehand, the shuttle service and in particular the private lift given to the airport when the woman behind the reception thought that the shuttle would take too long for me to be in time for my flight. The service was amazing. The cleanliness of the hotel, spaciousness of the room, the proximity to the airport. Ine of the best stays ever. Thank you so much. I hope to be back one day.

Massive bedrooms and fantastic shower. Bed was extremely comfortable. I also loved that I could pay with visa as being in China comes with its own issues. A solid night sleep helped make my transit traveling experience bearable. The free airport shuttle and 12pm checkout was also a great addition to making my journey more enjoyable

The WiFi wouldn’t allow my VPN to work. The room was boiling hot, you couldn’t open windows and the air con unit wasn’t the strongest.

Airy room, good view, all needed facilities. Also breakfast was above the average - both wealth of choice and taste of dishes were very good (but it was overnight stay only, so situation may looks different during much longer stay). Shuttle to the airport (every 30 min. if I'm not mistaken).

I met some troubles communicating with a staff - from my POV staff should have better verbal English (it's not like mine is perfect)

Location is great for a traveler having a long overlay between flights - very close to Daxing airport

Information about an airport-hotel shuttle is not clear - welcoming message on Booking says you have to call a reception and request a transfer, but in reality the shuttle runs every 30 mins all day long on schedule

The staff were very helpful and friendly. They tried to arrange a very good room for us when we actually checked in earlier than the standard check-in time. We really appreciate their mindfulness. The room was very comfy and quiet with a beautiful snow view. Breakfast was obviously improved from the last time we were here. It was warm with more choices.

NOTHING

Receptionist staffs everyone help me to call private taxi for me. Help me find daily tour app and help me find underground train routes to Beijing City too as my Mandarin was really bad

Nothing to complain Or sometimes air conditioning isn’t so cold

Transfer from airport is free of charge. Comfortable bed. Large room.

If you arrive late (after 10 pm) there will not be any restaurant in the hotel, only a small shop with snacks. The staff were not very friendly and spoke little english, although the hotel is located near the international airport.