The staff is very helpful. The room was comfortable with all necessities for a good rest. The breakfast was delicious, full of big variety. Also the 'Happy Hour' snack time was actually a proper dinner time 😄 Will definitely be back!

The counter staff who helped me check in was probably having a bad day or faced a tricky situation from the previous client. Made me wait for quite a while right in front of her while she was busy typing away on the phone, while my toddler was crying right behind me due to long train ride and needed some rest. Even though I told her I was checking in which she acknowledged first but then ask again if I was collecting luggages. After that commanded for passports and gave me instructions in a pretty rude way. First time experiencing it this way in a five star hotel, made me wonder if it’s really Sofitel. Probably need some training to handle service better.

Loved the bathtub and bed. The cleaning staff on the 12th floor was phenomenal...always polite and checking up on our comfort.

There were kids running up and down the hallway a few mornings at 6am. That was a bit challenging when you were on vacation and wanted to sleep in a bit. Also the room was a bit worn... but still nice decor. .

Beijing is very hot in July, so the hotel I hope is that the room air conditioner is cold enough. The Sofitel Hotel fully meets my expectations. The reception staff on the first floor are very kind, and the cleaning staff are also very polite

The floor of the breakfast restaurant is sticky and the cleaning is not fast enough

Very good location, Convenient for travel and visit. Room is big and super comfortable bed. Breakfast is gooood. Many choices(Cantonese and local, & fresh style) . Restaurant manager Ms Lee she’s super nice. We are very enjoy our stay. Highly recommend!

Lobby bar could be more fonctionnons. Besides only letting guests wait for taxis. Could’ve some more service .

Staff can speak in English and food very good, good location near of MRT

Nothing close to hotel for shopping Far from airport

The breakfast had a range of food- both Western and Chinese. The room size was amazing- really nice bathtub. Bed was huge and very comfy Comfy sofa/chair in the room. Powerful shower. Pool was lovely.

Although we had the air con on the room was very warm. We had club access this was a bit disappointing - nice wine but that was the only alcoholic selection. Food was basic. I have seen better club access facilities.

The room was amazing. We were upgraded to a suite because it was our anniversary and it was superb. the bed was the comfiest/softest bed I’ve ever slept in. struggled to leave it during the two nights we were there.

it was a bit further away from the city centre so we had to get a DiDi to different places. other than that, it was perfect.

The staff was so friendly and helpful. Sherry was kind and her English was so good! Amenities were nice and bed was comfy. tub and view were great too!

The hot tub wasn't working and the pool was a bit cold and even closed early one night.

The breakfast was good but would like more international foods.

Just only my suggestion, the toilet should have a washing hose.